Steven Rocha Email & Phone Number
Senior Manager, Business Customer Service (Commercial) @ Rogers Communications
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Steven Rocha Location
- Canada
Steven Rocha Work
- Senior Manager, Business Customer Service (Commercial) @ (March 2023 - Present)
- Senior Manager, Business Customer Service (SOHO) @ (November 2020 - February 2023)
- Senior Manager, Small Business Technical Support @ (October 2018 - November 2020)
- Senior Manager, Enterprise Service Management @ (June 2016 - September 2018)
- National Manager, Service Management @ (March 2013 - May 2016)
- Manager, Commercial Service Delivery @ (November 2010 - March 2013)
- Team Manager, RDD and TAS @ (May 2004 - November 2010)
- Supervisor and Workforce Planning Coordinator, Telemessaging (TAS) @ (May 2002 - April 2004)
- Senior Telemessaging Representative, Telemessaging (TAS) @ (July 2001 - May 2002)
- Telemessaging Representative, Telemessaging (TAS) @ (May 2000 - July 2001)
Steven Rocha Education
- York University
Bachelor of Arts (BA)
Steven Rocha Skills
- Telecommunications
- Customer Experience
- Call Centers
- Wireless
- Customer Satisfaction
- Customer Retention
- Mobile Devices
- Team Leadership
- Vendor Management
- Contact Centers
- Business Analysis
- Cross-functional Team Leadership
- Direct Sales
- GSM
- B2B
- Process Improvement
- Change Management
- Call Center
- Team Building
- Team Management
- Service Delivery
- VoIP
- Managed Services
- Solution Selling
- CRM
- Account Management
- Sales Operations
- Product Management
- Mobile Technology
- Cross Functional Team Leadership
- Service Management
Steven Rocha Summary
- Steven Rocha, based in Canada, is currently a Senior Manager, Business Customer Service (Commercial) at Rogers Communications. Steven Rocha brings experience from previous roles at Rogers Communications. Steven Rocha holds a Bachelor of Arts (BA) @ York University. With a robust skill set that includes Telecommunications, Customer Experience, Call Centers, Wireless, Customer Satisfaction and more. Steven Rocha has 3 emails and 1 mobile phone numbers on RocketReach.
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