Steven Rocha Email & Phone Number
Senior Manager, Business Customer Service (Commercial) @ Rogers Communications
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Steven Rocha Location
- Canada
Steven Rocha Work
- 2023 - now Senior Manager, Business Customer Service (Commercial) @
- 2020 - 2023 Senior Manager, Business Customer Service (SOHO) @
- 2018 - 2020 Senior Manager, Small Business Technical Support @
- 2016 - 2018 Senior Manager, Enterprise Service Management @
- 2013 - 2016 National Manager, Service Management @
- 2010 - 2013 Manager, Commercial Service Delivery @
- 2004 - 2010 Team Manager, RDD and TAS @
- 2002 - 2004 Supervisor and Workforce Planning Coordinator, Telemessaging (TAS) @
- 2001 - 2002 Senior Telemessaging Representative, Telemessaging (TAS) @
- 2000 - 2001 Telemessaging Representative, Telemessaging (TAS) @
Steven Rocha Education
- York University
Bachelor of Arts (BA)
Steven Rocha Skills
- Telecommunications
- Customer Experience
- Call Centers
- Wireless
- Customer Satisfaction
- Customer Retention
- Mobile Devices
- Team Leadership
- Vendor Management
- Contact Centers
- Business Analysis
- Cross-functional Team Leadership
- Direct Sales
- GSM
- B2B
- Process Improvement
- Change Management
- Call Center
- Team Building
- Team Management
- Service Delivery
- VoIP
- Managed Services
- Solution Selling
- CRM
- Account Management
- Sales Operations
- Product Management
- Mobile Technology
- Cross Functional Team Leadership
- Service Management
Steven Rocha Summary
- Steven Rocha, based in Canada, is currently a Senior Manager, Business Customer Service (Commercial) at Rogers Communications. Steven Rocha brings experience from previous roles at Rogers Communications. Steven Rocha holds a Bachelor of Arts (BA) @ York University. With a robust skill set that includes Telecommunications, Customer Experience, Call Centers, Wireless, Customer Satisfaction and more. Steven Rocha has 2 emails and 1 mobile phone numbers on RocketReach.
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