Steven Reyes Email & Phone Number
Customer Operations and Enablement Manager @ Serena & Lily
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Steven Reyes Location
- San Francisco, CA, US
Steven Reyes Work
- Customer Operations and Enablement Manager @ (September 2022 - Present)
- Assistant Customer Care Manager @ (April 2019 - September 2022)
- Operations Manager @ (August 2018 - April 2019)
- Assistant Front Office Manager @ (May 2017 - August 2018)
- Front Office Associate @ (November 2014 - May 2017)
- Front Office Associate @ (May 2012 - November 2014)
Steven Reyes Skills
- 8x8 Contact Center
- ADP Payroll
- AI Productivity
- Articulate 360
- Articulate Rise
- Articulate Storyline
- Business Systems Implementation
- Call Center Administration
- Call Center Development
- Call center start-up
- Change Management
- Coaching & Mentoring
- Contact Center Management
- Contact Center Operations
- Cross-functional Collaboration
- Customer Escalation Management
- Customer Experience
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Service Management
- Customer Service Operations
- Customer Success
- Employee Learning & Development
- Employee Training
- Enablement
- Escalation Resolution
- Gladly
- Google Workspace
- IT Escalation
- Jira
- KnowB4
- Microsoft Outlook
- Myagi
- NetSuite
- New Hire Training
- Okta Single Sign-On
- Onboarding
- Operational Excellence
- Operational Readiness
- Operations Process Improvement
- Paycom
- Project Management
- Quality Assurance
- Quality Assurance Processes
- Quality Assurance Review
- Quality Assurance Testing
- SOP Authoring
- SOP Development
- Service Operations
- Slack
- Staff Development
- System Implementations
- Training Course Development
- Workforce Management
- Zendesk
Steven Reyes Summary
- Steven Reyes, based in San Francisco, CA, US, is currently a Customer Operations and Enablement Manager at Serena & Lily. Steven Reyes brings experience from previous roles at Serena & Lily and Grand Hyatt San Francisco. With a robust skill set that includes 8x8 Contact Center, ADP Payroll, AI Productivity, Articulate 360, Articulate Rise and more. Steven Reyes has 1 emails and 1 mobile phone numbers on RocketReach.
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