Steven M. Email

Systems Analyst @ Visa

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Steven M. Location

Orlando, FL, US

Steven M. Work

2018 -now Systems Analyst @
2015 -2018 Application Support Engineer @
2014 -2015 Project Manager | Business Analyst @
2014 -2014 Mobile Business Analyst @
2014 -2014 Technical Business Analyst @
2011 -2012 Technology Solution Analyst Trainee @
2010 -2010 Internship - Information Management Leadership Program @
2009 -2010 Internship - Corporate Development Program @
2008 -2008 Internship - Website Coordinator @

Steven M. Education

Syracuse University
BS ( Information Technology)
2007-2011

Steven M. Skills

Customer Success Management
Customer Experience Management
Technical Implementation
Tableau
Microsoft Power BI
Jira
Salesforce.com
Customer Facing Roles
Contract Renewal
Product Launch
Customer Advocacy
Customer Onboarding
Client Onboarding
Customer Experience
Strategic Planning
Performance Management
Competitive Analysis
Market Analysis
Revenue & Profit Growth
Customer Journey Mapping
Product Adoption
KPI Implementation
Channel Account Management
Territory Account Management
Channel Governance
Lead Generation
Technology Needs Analysis
Technical Needs Analysis
Team Management
Team Building
Contract Negotiation
Customer Success Planning
Customer Service Management
Retention Management
Technical Customer Success
Change Management
Strategic Partnerships
Business Strategy
Strategic Leadership
Business Relationship Management
Customer Retention
Project Management
Marketing Strategy
Customer Engagement
Business Development
Customer Loyalty
Strategy
Account Management
IT Service Management
Key Performance Indicators
Technical Support
Customer Service
Net Promoter Score
Dashboard
Sales
Requirements Gathering
User Requirements
Software Requirements
User Interface Specifications
Technical Requirements Gathering
Risk Assessment
Microsoft Project
Agile Methodologies
User Stories
Use Case
Process Analysis
Microsoft SQL Server
Relational Databases
Entity Relationship Diagrams
Testing
Unix
Linux
PowerPoint
Microsoft Excel
Red Hat Linux
Linux System Administration
Visio
Microsoft Word
SQL
Glassfish
Technology
Splunk
Public Speaking
Vim
Regular Expressions
Infrastructure
jQuery
Jpos
Infrastructure Management
Linux System
Technical Requirements
Forensic Toolkit Ftk
Solutions
Support
Technical Writing
Apache
Entity Relationship
Bootstrap
ISO8583
Disaster Recovery
Application Support
CSS
Python
Computer Networking
HTML5
Shell Scripting
User Interface

Steven M. Summary

Steven M., based in Orlando, FL, US, is currently a Systems Analyst at Visa. Steven M. brings experience from previous roles at Cognizant. Steven M. holds a 2007 - 2011 BS in Information Technology @ Syracuse University. With a robust skill set that includes Customer Success Management, Customer Experience Management, Technical Implementation, Tableau, Microsoft Power BI and more. Steven M. has 1 emails on RocketReach.