Steven Lang Email & Phone Number
Director, Service Operations
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Steven Lang Location
- Danvers, MA, US
Steven Lang Work
- Director, Service Operations @ Aledade, Inc. (February 2025 - Present)
- Manager, Contact Center Operations @ (March 2022 - February 2025)
- Contact Center Operations Manager @ (December 2017 - March 2022)
- Team Leader, Contact Center Operations @ (August 2016 - December 2017)
- General Manager @ (September 2014 - July 2016)
- General Manager @ (November 2013 - March 2015)
- General Manager @ (August 2008 - December 2013)
Steven Lang Education
- North Shore Community College
Business management
2008-2009 - Salem high school 2004-2008
Steven Lang Skills
- Budgeting
- Business Strategy
- Ccass
- Chatbots
- Coaching
- Compensation Structures
- Consumer Services
- Contact Centers
- Customer Engagement
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Daily Operations
- Daily Operations Management
- Debt Management
- Debt Settlement
- Employee Training
- Employment Training
- Executive Leadership
- Financial Management
- Financial Services
- Five9
- Food & Beverage
- Food Safety
- Hiring
- Interactive Voice Response (IVR)
- Inventory Management
- Leadership
- Leadership Development
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft Suites
- Operational Activities
- Operations Management
- Organizational Leadership
- Outbound Sales
- Patient Engagement
- People Management
- Performance Management
- Problem Solving
- Project Management
- Public Speaking
- Quality Assurance
- Relationship Building
- Reporting & Analysis
- Restaurant Management
- Ring central
- Sales
- Self Service
- Service-Level Agreements (SLA)
- Skilled Multi-tasker
- Social Media
- Soft Skills
- Strategic Planning
- Strategic Thinking
- Team Building
- Time Management
- Training
- Workforce Management
- Microsoft Word
- PowerPoint
- Food
- Food and Beverage
Steven Lang Summary
- Steven Lang, based in Danvers, MA, US, is currently a Director, Service Operations at Aledade, Inc.. Steven Lang brings experience from previous roles at VillageMD, Beyond Finance, Inc. and SONIC Drive-In. Steven Lang holds a 2008 - 2009 Business management @ North Shore Community College. With a robust skill set that includes Budgeting, Business Strategy, Ccass, Chatbots, Coaching and more. Steven Lang has 1 mobile phone numbers on RocketReach.
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