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Steven Lai Location
Austin, TX, US
Steven Lai Work
2023 -now General Manager @
2026 -2026 Director of Operations @
2022 -2024 General Manager @
2020 -2022 General Manager @
2019 -2020 Assistant General Manager @
2009 -2019 General Manager @
2004 -2008 Mortgage Broker @
Steven Lai Education
Baylor University
Bachelor of Fine Arts - BFA (Fine/Studio Arts, General)
2000-2004
Steven Lai Skills
Customer Service
Leadership
Management
Talent Developer
Customer Engagement
Team Building
Hospitality
Food Service
Employee Training
Talent Management
Recruiting
People Development
Training
Human Resources (HR)
Hiring
Food & Beverage
Team Development
Labor Control
Business Strategy
Reservations
Time Management
Talent Scouting
Strategy
Leadership Development
Point of Sale (POS) Systems
Operating Systems
Restaurant Management
Food Service Operations
P&L Management
Customer Satisfaction
Coworking
Interpersonal Skills
Culinary Skills
Service Operations
Inventory Management
ServSafe
New Restaurant Openings
TABC Certified
Business Operations
Continuous Improvement
New Hire Training
Decision-Making
Creative Problem Solving
Customer Loyalty
Labor Management
Product Marketing
Product Quality
Problem Solving
Financials
General Management
Steven Lai Summary
Steven Lai, based in Austin, TX, US, is currently a General Manager at MML Hospitality. Steven Lai brings experience from previous roles at MML Hospitality, Il Brutto and McGuire Moorman Lambert Hospitality. Steven Lai holds a 2000 - 2004 Bachelor of Fine Arts - BFA in Fine/Studio Arts, General @ Baylor University. With a robust skill set that includes Customer Service, Leadership, Management, Talent Developer, Customer Engagement and more. Steven Lai has 1 emails and 1 mobile phone numbers on RocketReach.
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