Steven J Falcon Email & Phone Number
Virtual Senior Associate -Credit Card Dispute Resolution Team @ PNC
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Steven J Falcon Location
- Cocoa, FL, US
Steven J Falcon Work
- Virtual Senior Associate -Credit Card Dispute Resolution Team @ (July 2025 - Present)
- Virtual Customer Care Executive and New Hire Resident Mentor ~Credit Card Division PNC Bank @ (October 2019 - Present)
- Customer Care Professional and Executive @ (January 2017 - October 2019)
- Inbound Sales and Support and Customer Service @ (September 2016 - January 2017)
- Call Transfer Vacation Advisor (Inbound) @ (June 2015 - September 2016)
- Corporate Sales Consultant @ (June 2015 - July 2015)
- Government Account Executive @ (August 2014 - June 2015)
- Inbound Account Executive of Sales @ (November 2006 - December 2013)
- V.P. OF OPERATIONS and Master of Ceremonies @ Total Entertainment (November 2001 - November 2011)
- Service Delivery Manager @ (January 2004 - January 2006)
- Project Expeditor and Typist @ (January 2001 - January 2003)
- Front Desk Representative @ (April 2001 - October 2001)
- Assistant Produce Manager @ (January 2000 - January 2001)
- Teachers assistant @ (January 1999 - January 2000)
- Cashier and overnight Stock @ (January 1998 - January 1999)
- Trainer and Crew Member and Cook @ (January 1997 - January 1999)
Steven J Falcon Education
- Southern New Hampshire University
Master of Science - MS (Human Resources Management and Services)
2023-2026 - Monroe University
Bachelor's degree (B.A) of Business Management (Business, Management, Marketing, Sales and Related Support Services)
2002-2006 - Monroe University
Associate of Applied Sciences (AAS) in Business Administration (Business Administration and Management, General)
2002-2004 - State University of New York Maritime College
Small Vessel Operations/All liberal Arts and Sciences
2001-2002 - Albertus Magnus College
English and Sociology
1999-2000 - Salesian High School
all major courses of study (all courses)
1995-1999
Steven J Falcon Skills
- Workday Integration
- Workday
- Business Insights
- Analytical Skills
- Investigative Research
- Intuitiveness
- Attitude Change
- Skill Development
- Customer Service Management
- Phone Etiquette
- Organizational Leadership
- Customer Support
- Project Management
- Time Management
- Business Development
- Sales
- Sales Management
- Customer Retention
- Business Strategy
- Pitching Ideas
- Probing
- Marketing Strategy
- Product Management
- Team Leadership
- Solution Selling
- Telecommunications
- Customer Service
- Customer Satisfaction
- Account Management
- Sales Operations
- Cold Calling
- Sales Process
- Networking
- Team Building
- Training
- Customer Experience
- Advertising
- Cross-functional Team Leadership
- Competitive Analysis
- Managed Services
- Strategic Planning
- Strategy
- B2B
- Direct Sales
- Call Centers
- Management
- Sales Presentations
- Leadership
- Marketing
- Microsoft Excel
- Program Management
- Cross Functional Team Leadership
- Cross Functional Team
Steven J Falcon Summary
- Steven J Falcon, based in Cocoa, FL, US, is currently a Virtual Senior Associate -Credit Card Dispute Resolution Team at PNC. Steven J Falcon brings experience from previous roles at PNC, Spectrum, Radial Inc. and Hilton Grand Vacations. Steven J Falcon holds a 2023 - 2026 Master of Science - MS in Human Resources Management and Services @ Southern New Hampshire University. With a robust skill set that includes Workday Integration, Workday, Business Insights, Analytical Skills, Investigative Research and more. Steven J Falcon has 2 emails and 4 mobile phone numbers on RocketReach.
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