Steven Herod Email & Phone Number
Sr. Manager, Application Operations and Delivery @ Lumen Technologies
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Steven Herod Location
- Oviedo, FL, US
Steven Herod Work
- Sr. Manager, Application Operations and Delivery @ (February 2026 - Present)
- Chief of Staff, Mass Markets Finance and Network Planning, Sr. Manager Business Process Innovation @ (March 2024 - February 2026)
- Senior Manager Business Process Innovation - Digital Strategy and Transformation @ (May 2022 - March 2024)
- Manager Business Process Innovation – Digital Strategy and Transformation @ (November 2019 - June 2022)
- Lead Sales Operations Consultant - Process and System Tools @ (January 2019 - November 2019)
- Senior Project Manager – Reporting and Metrics @ (January 2018 - January 2019)
- Sr. Marketing Strategy and Project Manager @ (March 2011 - January 2018)
- Sales Operations Analyst II @ (December 2008 - March 2011)
- Operations Specialist @ (October 2001 - December 2008)
- Sales Consultant @ (July 1999 - October 2001)
- Operations and Inventory Specialist @ BellSouth Mobility/Cingular Wireless (November 1998 - July 1999)
- Retail Manager (Luxury Linens) @ (May 1998 - November 1998)
- Sales @ (January 1998 - May 1998)
- Retail Department Manager (Home Store) @ Montgomery Ward (November 1994 - December 1997)
Steven Herod Education
- Palo Alto University
Master of Science (M.S.) (Psychology)
2010-2012 - Rollins College
B.S. (Psychology)
2007-2009
Steven Herod Skills
- AI Strategy & Adoption
- Agentforce Enablement
- Business Analysis
- Business Innovation
- Business Process Improvement
- Business Relationship Management
- Call Centers
- Change Management
- Coaching
- Communication
- Continuous Improvement
- Creativity and Innovation
- Cross-functional Team Leadership
- Data Analysis
- Data-driven Decision Making
- Digital Strategy
- Digital Transformation
- Employee Engagement
- Employee Learning & Development
- Executive Coaching
- Innovation Development
- Interpersonal Skills
- Leadership
- Leadership Development
- Lean Process Improvement
- Management
- Marketing
- Marketing Leadership
- Marketing Strategy
- Mentoring
- Microsoft Excel
- Microsoft Office
- Objectives and Key Results (OKRs)
- Organizational Design
- People Development
- Platform Governance
- Portfolio Management
- Portfolio Optimization
- PowerPoint
- Process Improvement
- Project Management
- Sales Operations
- Salesforce.com
- Salesforce.com Implementation
- Scaled Agile Framework
- Strategic Planning
- Strategic Thinking
- Strategic Vision
- System Conversion
- Team Building
- Team Development
- Team Leadership
- Technology Stategy
- Telecommunications
- Training (Curriculum Development & Delivery)
- Vendor Coordination
- Vendor Management
- Retail
- Merchandising
- Microsoft Word
- Training Curriculum Development And Delivery
- Customer Service
- Business Strategy
- Training Curriculum
- Training
Steven Herod Summary
- Steven Herod, based in Oviedo, FL, US, is currently a Sr. Manager, Application Operations and Delivery at Lumen Technologies. Steven Herod brings experience from previous roles at Lumen Technologies and CenturyLink. Steven Herod holds a 2010 - 2012 Master of Science (M.S.) in Psychology @ Palo Alto University. With a robust skill set that includes AI Strategy & Adoption, Agentforce Enablement, Business Analysis, Business Innovation, Business Process Improvement and more. Steven Herod has 2 emails and 3 mobile phone numbers on RocketReach.
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