Steven Hernandez Email & Phone Number
Lead Director, Clinical and Government Services Operations - Systems and Support @ CVS Health
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Steven Hernandez Location
- Richardson, TX, US
Steven Hernandez Work
- Lead Director, Clinical and Government Services Operations - Systems and Support @ (April 2023 - Present)
- Sr Manager, Clinical Operations - Client Support CAS Adminstration @ (July 2021 - April 2023)
- Manager, Clinical Services @ (October 2011 - July 2021)
- Manager, Client Benefits @ (August 2011 - October 2011)
- Interim Director, Customer Care @ (March 2010 - August 2011)
- Manager, Customer Service @ (October 2002 - March 2010)
- Manager, Customer Care @ (July 2001 - October 2002)
- Manager, Customer Care @ Ascendant Solutions (March 1999 - July 2001)
- Front Line Manager @ Netcom/Mindspring ISP (December 1998 - March 1999)
- Call Center Supervisor @ (July 1998 - October 1998)
- Call Center Supervisor @ (January 1995 - January 1998)
Steven Hernandez Skills
- Analytical Skills
- Budget Management
- Build Strong Relationships
- Business Modeling
- Business Process Improvement
- Call Centers
- Coaching
- Communication
- Consultation
- Continuous Improvement
- Cross-functional Team Leadership
- Customer Service
- Customer Success
- Data Analytics
- Enablement
- Establishing Priorities
- External Relationships
- Federal & State Regulations
- HIPAA
- Health Systems
- Healthcare
- Healthcare Industry
- Key Performance Indicators
- Managed Care
- Medicaid
- Medicare
- Medicare Part D
- Meeting Facilitation
- Multi-disciplinary Teams
- Multi-site
- Negotiation
- Operational Excellence
- Operations Management
- P&L Management
- Performance Metrics
- Performance Reviews
- Pharmaceutical Industry
- Pharmaceutics
- Pharmacists
- Pharmacy
- Pharmacy Automation
- Pharmacy Benefit Management
- Presentations
- Problem Solving
- Process Improvement
- Regulatory Compliance
- Relationship Development
- Reporting Requirements
- Specialty Pharmacy
- Strategic Initiatives
- Team Building
- Team Performance
- Strategic Planning
- Project Management
- Management
- Pharmacy Benefit
- Cross Functional Team Leadership
- Services
- Cross Functional Team
Steven Hernandez Summary
- Steven Hernandez, based in Richardson, TX, US, is currently a Lead Director, Clinical and Government Services Operations - Systems and Support at CVS Health. Steven Hernandez brings experience from previous roles at CVS Health. With a robust skill set that includes Analytical Skills, Budget Management, Build Strong Relationships, Business Modeling, Business Process Improvement and more. Steven Hernandez has 2 emails and 3 mobile phone numbers on RocketReach.
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