2024 -
2024 Head of Customer Experience (contract) @
2020 -
2024 Head of Customer Experience and Store Development @
2018 -
2020 Head of Customer Experience @
2015 -
2018 Senior Customer Experience Manager @
2013 -
2015 Senior Customer Experience Manager @
2012 -
2013 Senior Trading Manager @
2011 -
2012 Senior Marketing Manager @
2010 -
2011 Group Business Director @ Agency Republic
2009 -
2010 Marketing Consultant @ Mark (MC Saatchi)
2007 -
2009 Business Director @
2007 -
2007 Account Director @ Archibald Ingall Stretton
2003 -
2006 Senior Account Director @
2001 -
2003 Marketing Manager @
1999 -
2001 (Graduate) Marketing Specialist @
Steven Hand Education
RMIT University
Bachelor of Business, Marketing (Marketing)
1997
-
2001
St.Hildas College, University of Melbourne 1997
-
1999
Warrnambool College
VCE (VCE)
1990
-
1995
Steven Hand Skills
Customer Experience
Customer Experience Design
Digital Marketing
Social Media
Multi-channel Marketing
Integrated Marketing
E-commerce
Direct Marketing
Email Marketing
Digital Strategy
Customer Acquisition
Strategy
Marketing Communications
Customer Retention
Multi-channel Retail
Above the Line
Below the Line Advertising
Mobile Marketing
Social Media Marketing
Advertising
Digital Media
Photoshop
E Commerce
Marketing Strategy
Customer Service
ATL
Multi Channel Marketing
Campaigns
Multi Channel Retail
Sales
Marketing
Leadership
Business Development
Steven Hand Summary
Steven Hand, based in London, GB, is currently a Head of Retail Innovation at Samsung Electronics. Steven Hand brings experience from previous roles at GTR (Govia Thameslink Railway), Waitrose & Partners, John Lewis & Partners and Harrods. Steven Hand holds a 1997 - 2001 Bachelor of Business, Marketing in Marketing @ RMIT University. With a robust skill set that includes Customer Experience, Customer Experience Design, Digital Marketing, Social Media, Multi-channel Marketing and more. Steven Hand has 1 emails and 1 mobile phone numbers on RocketReach.
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