Support Services Manager @ (October 2021 - July 2024)
Senior Technical Support Engineer @ (January 2020 - October 2021)
Advanced Support Services Engineer @ (May 2019 - January 2020)
Support Services Engineer @ (June 2018 - May 2019)
Senior Technical Support Specialist @ (January 2013 - June 2018)
Steven Eddy Education
Penn State University
Master's degree (Music Performance, General)
2010-2012
University of Colorado Boulder
Bachelor's degree (Music Performance, General)
2006-2010
Steven Eddy Skills
Analytical Skills
Application Programming Interfaces (API)
Attention to Detail
B2B Software
Build Strong Relationships
Business Insights
Communication
Computer Hardware
Computing
Content Management
Cross-functional Team Leadership
Customer Advocacy
Customer Communication
Customer Experience
Customer Satisfaction
Customer Service
Cyber
Cybersecurity
Dashboards
Data Analysis
Data Cleaning
Data Visualization
Driving Results
Establishing Priorities
Firewalls
Foreign Languages (Spanish)
Google BigQuery
Help Desk Support
Incident Investigation
Information Technology
Interpersonal Skills
Key Performance Indicators
Knowledge Management
Knowledge Sharing
Leadership
Linux
Management
Management Review
Microsoft Office
Microsoft SQL Server
Networking
Operational Requirements
Oracle Database
Oral Communication
Organization Skills
Presentation Skills
Presentations
Pressure Situations
Problem Solving
Program Management
Project Management
R (Programming Language)
Resource Allocation
Root Cause
Root Cause Analysis
Security Information and Event Management (SIEM)
Service Desk Management
Soft Skills
Software as a Service (SaaS)
Spreadsheets
Strategic Thinking
Support Engineers
Tableau
Team Management
Teamwork
Technical Execution
Technical Operations
Technical Support
Technical Writing
Threat Detection
Timelines
Windows Server
Written Communication
Steven Eddy Summary
Steven Eddy, based in Denver, CO, US, is currently a Technical Services Manager at SAIC. Steven Eddy brings experience from previous roles at LogRhythm. Steven Eddy holds a 2010 - 2012 Master's degree in Music Performance, General @ Penn State University. With a robust skill set that includes Analytical Skills, Application Programming Interfaces (API), Attention to Detail, B2B Software, Build Strong Relationships and more. Steven Eddy has 2 emails and 1 mobile phone numbers on RocketReach.
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