Steven Dick Email & Phone Number
Director, IT Operations and Support @ Catholic Health
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Steven Dick Location
- New York, United States
Steven Dick Work
- 2022 -now Director, IT Operations and Support @
- 2016 -2022 Manager, End User and Site Support @
- 2014 -2015 Site Director @
- 2010 -2013 Director, Workforce Management and Technology @
- 2006 -2010 Director, Call Center Operations and Workforce Management @
- 2001 -2006 Director, Workforce Management @ Adelphia Communications
- 1996 -2001 Strategic Operations Manager @
Steven Dick Education
- State University of New York at Buffalo
MBA (Business)
2003-2006 - University at Buffalo
BS (Biochemical Pharmacology)
1991-1996
Steven Dick Skills
- Leadership
- Customer Experience
- Team Building
- BPO
- Strategic Partnerships
- Call Center
- Broadband
- VoIP
- Account Management
- Sales
- Avaya
- Customer Retention
- Networking
- Forecasting
- Customer Satisfaction
- Troubleshooting
- Telecommunications
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Workforce Management
- Strategy
- IVR
- Direct Sales
- Operations Management
- Contact Centers
- Managed Services
- Program Management
- Cross Functional Team Leadership
- Training
- Product Management
- Telephony
- Enterprise Software
- Business Intelligence
- Technical Support
- Business Process Improvement
- Budgets
- Management
- Call Center Development
- Project Management
- Outsourcing
- Wireless
- Call Centers
- Service Delivery
- Integration
- CRM
- Analysis
- Performance Management
- Access
Steven Dick Summary
- Steven Dick, based in New York, United States, is currently a Director, IT Operations and Support at Catholic Health. Steven Dick brings experience from previous roles at Catholic Health, One Touch Direct and Time Warner Cable. Steven Dick holds a 2003 - 2006 MBA in Business @ State University of New York at Buffalo. With a robust skill set that includes Leadership, Customer Experience, Team Building, BPO, Strategic Partnerships and more. Steven Dick has 1 emails and 2 mobile phone numbers on RocketReach.
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