Steven Cronin Email & Phone Number
Sr. Support Account Manager @ ServiceNow
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Steven Cronin Location
- North Rhine-Westphalia, Germany
Steven Cronin Work
- Sr. Support Account Manager @ (November 2024 - Present)
- B2B SaaS Advisor @ (March 2024 - November 2024)
- Chief Operating Officer @ (September 2023 - January 2024)
- Chief Customer Officer @ (September 2022 - September 2023)
- VP Customer Support @ (January 2020 - September 2022)
- Customer Support Manager @ (November 2018 - January 2020)
- Customer Support Manager @ (August 2015 - November 2018)
- Senior Customer Success Manager @ (June 2014 - July 2015)
- Customer Success Manager @ (March 2012 - June 2014)
- Customer Support Specialist 5 @ (October 2011 - March 2012)
- Customer Support Specialist 4 @ (October 2009 - October 2011)
- Customer Support Specialist 3 @ (October 2005 - October 2009)
- Customer Support Specialist 2 @ (August 2002 - October 2005)
- Customer Support Specialist 1 @ (August 1999 - August 2002)
- Technical Support Engineer @ (September 1997 - August 1999)
Steven Cronin Education
- The Open University
Bachelor's degree (Business and Computing (Open Degree))
2005-2016 - Friedrich-Feld Kaufmännische Berufsfachschule
Intermediate School Certificate (Economics)
1992-1993
Steven Cronin Skills
- After-Sales
- Analytics
- Artificial Intelligence (AI)
- Artificial Intelligence for Business
- B2B SaaS
- Business Development
- Business Strategy
- CRM
- ChurnZero
- Coaching
- Communication Skills
- Confluence
- Critical Thinking
- Cross-functional Collaborations
- Customer Adoption
- Customer Expansion
- Customer Experience
- Customer Experience Design
- Customer Journey Mapping
- Customer Loyalty
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Support
- Customer-focused Service
- Digital Strategy
- Director level
- Employee Engagement
- English
- Executive Management
- Generative AI
- IT Service Management
- Interpersonal Communication
- Jira Service Desk
- Key Performance Indicators
- Knowledge-Centric-Support
- Leadership
- Leadership Communications
- Management
- Microsoft Outlook
- Natural Language Processing (NLP)
- Negotiation
- Net Promoter Score
- Operations Management
- Orchestration
- Performance Metrics
- Pipedrive
- Presentation Skills
- Project Management
- SaaS
- Salesforce.com
- Scalability
- ServiceNow
- Support Management
- SupportLogic
- Team Leadership
- Team Management
- Teamwork
- Voice of the Customer
- Zendesk
- customer success
Steven Cronin Summary
- Steven Cronin, based in North Rhine-Westphalia, Germany, is currently a Sr. Support Account Manager at ServiceNow. Steven Cronin brings experience from previous roles at Resonant People Consulting, eClear | TaxFinTech and ABBYY. Steven Cronin holds a 2005 - 2016 Bachelor's degree in Business and Computing (Open Degree) @ The Open University. With a robust skill set that includes After-Sales, Analytics, Artificial Intelligence (AI), Artificial Intelligence for Business, B2B SaaS and more. Steven Cronin has 2 emails on RocketReach.
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