2021 -
now Head of Accessibility Implementation - Accessibility, Disability and Disputes @
2020 -
2021 Full Time Dad @ Self-employed
2003 -
2020 Head of Executive Office Operations @
2000 -
2003 Customer Service Manager @
1993 -
2000 Fresh Foods Controller @
Steven Cocker Education
Hermitage Academy
Steven Cocker Skills
Customer Satisfaction
Telecommunications
Customer Relations
Customer Service
Team Management
Service Delivery
Operations Management
Direct Sales
Management
Stakeholder Management
Call Centers
Vendor Management
Customer Retention
Customer Experience
Team Leadership
Outsourcing
Time Management
People Development
Written & Oral Presentation Skills
Complaint Management
Performance Management
CRM
Leadership
Account Management
Strategy
Change Management
Process Improvement
Mobile Devices
Business Process Improvement
Customer Relationship Management (CRM)
Contact Centers
Project Management
Strategic Planning
Marketing
Customer Relationship Management Crm
Written and Oral Presentation Skills
Customer Relationship Management
Steven Cocker Summary
Steven Cocker, based in United Kingdom, is currently a Head of Accessibility Implementation - Accessibility, Disability and Disputes at Department for Work and Pensions (DWP). Steven Cocker brings experience from previous roles at Self-employed, Three., T-Mobile and Tesco PLC. Steven Cocker holds a Hermitage Academy. With a robust skill set that includes Customer Satisfaction, Telecommunications, Customer Relations, Customer Service, Team Management and more. Steven Cocker has 1 emails and 2 mobile phone numbers on RocketReach.
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