2010 -2011 Service Delivery Manager: Help Desk and Deskside Support Services and Acct. Admin. and SPMS @
2008 -2010 Service Delivery Manager: Help Desk and Desk side Support Services and Acct. Admin. and DBA @
2006 -2007 Service Delivery Manager @
2003 -2006 Business Analysis and Quality Analysis @
2002 -2003 Business Analysis: Account Focal @
1999 -2002 Help Desk Operations Supervisor @
Steven Berlin Education
IBM Internal Education
IBM Leader Readiness / Basic Blue Managers School
2007-2007
Help Desk Institute
HDI Help Desk Certified
2005-2005
Nassau Community College
AAS Data Processing
1992-1996
Steven Berlin Skills
Program Management
Asset Management
Business Process
Integration
Help Desk Support
Business Process Improvement
Software Project Management
PMO
Vendor Management
Management
Incident Management
ITIL
Change Management
Account Management
IT Strategy
Microsoft Excel
Disaster Recovery
Leadership
Software Licensing
Outsourcing
Technical Support
Teamwork
Project Management
Hardware
Service Delivery
IT Outsourcing
IT Operations
Data Center
IT Service Management
IT Management
Project Management Office Pmo
Business Analysis
VPN
Process Improvement
Analysis
Sla
Project Management Office
Steven Berlin Summary
Steven Berlin, based in Dover, NJ, US, is currently a Account Manager at KellyOCG. Steven Berlin brings experience from previous roles at KellyOCG and IBM. Steven Berlin holds a 2007 - 2007 IBM Leader Readiness / Basic Blue Managers School @ IBM Internal Education. With a robust skill set that includes Program Management, Asset Management, Business Process, Integration, Help Desk Support and more. Steven Berlin has 2 emails and 1 mobile phone numbers on RocketReach.
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