Steven Alexander Email & Phone Number
Vice President, Enterprise Contact Center Strategy and Operations @ Stanford Health Care
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Steven Alexander Location
- California, United States
Steven Alexander Work
- Vice President, Enterprise Contact Center Strategy and Operations @ (May 2015 - Present)
- Founder and Managing Director - Contact Center Strategy Practice @ Xand Technology Partners LLC (January 2010 - June 2015)
- Director of Customer Operations and Systems Development @ (June 2010 - May 2015)
- Lead Product Manager, Global Customer Operations and Self-Help @ (November 2008 - January 2010)
- First Vice President - Home Loans Servicing Contact Center PMO and Small Business Banking CRM @ (October 2003 - December 2008)
- Senior Manager, Business Strategy and IT Analytics @ (July 1999 - October 2003)
- Technical Management Associate @ (May 1998 - September 1998)
- Senior International Economics and Tax Consultant @ (June 1995 - July 1997)
- Senior Financial Systems Analyst @ (February 1994 - May 1995)
- Manager of International Marketing, Logistics, and Customer Care @ (May 1993 - February 1994)
Steven Alexander Education
- Carnegie Mellon University - Tepper School of Business
MBA/MSIA
1997-1999 - The Wharton School
BS/BA in Economics
1989-1993 - Radford High
Steven Alexander Skills
- Ai Mastery
- Analysis
- Analytics
- Business Process Improvement
- Business Strategy
- CRM
- Call Centers
- Contact Center Architecture
- Contact Center Consulting
- Contact Center Management
- Contact Center Optimization
- Contact Center Strategy
- Contract Negotiation
- Customer Experience
- Customer Retention
- Customer Service
- Digital Strategy
- E-commerce
- Executive Management
- Financial Analysis
- Financial Services
- Healthcare
- Information Architecture
- Information Systems
- Information Technology
- Integration
- Intelligent Call Routing
- Leadership
- Market Development
- Marketing Strategy
- Operations Management
- Positioning
- Pre-press Operations
- Preparing Business Cases
- Process Improvement
- Product Development
- Product Management
- Program Management
- Project Management
- Roadmap Creation
- Start-ups
- Strategic Roadmaps
- Strategy
- Technology Roadmapping
- Web Applications
- Conservazione Ottica Sostitutiva
- Strategic Planning
- Management
- E Commerce
- Start Ups
- Data Management
- Outsourcing
- Data Quality
- Pre Press Operations
- Businnes Process Outsourcing
- Microsoft Excel
- Archiviazione Fisica
- Credit Collection
- Business Process Ottimization
- Gestione Elettronico Documentale
- Conservazione a Norma
- Gestione Del Credito
Steven Alexander Summary
- Steven Alexander, based in California, United States, is currently a Vice President, Enterprise Contact Center Strategy and Operations at Stanford Health Care. Steven Alexander brings experience from previous roles at Xand Technology Partners LLC, Shutterfly, Inc, Expedia and JPMorgan Chase & Co.. Steven Alexander holds a 1997 - 1999 MBA/MSIA @ Carnegie Mellon University - Tepper School of Business. With a robust skill set that includes Ai Mastery, Analysis, Analytics, Business Process Improvement, Business Strategy and more. Steven Alexander has 3 emails and 4 mobile phone numbers on RocketReach.
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