Steven Alexander Email & Phone Number
Vice President, Enterprise Contact Center Strategy and Operations @ Stanford Health Care
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Steven Alexander Location
- California, United States
Steven Alexander Work
- 2015 -now Vice President, Enterprise Contact Center Strategy and Operations @
- 2010 -2015 Founder and Managing Director - Contact Center Strategy Practice @
- 2010 -2015 Director of Customer Operations and Systems Development @
- 2008 -2010 Lead Product Manager, Global Customer Operations and Self-Help @
- 2003 -2008 First Vice President - Home Loans Servicing Contact Center PMO and Small Business Banking CRM @
- 1999 -2003 Senior Manager, Business Strategy and IT Analytics @
- 1998 -1998 Technical Management Associate @
- 1995 -1997 Senior International Economics and Tax Consultant @
- 1994 -1995 Senior Financial Systems Analyst @
- 1993 -1994 Manager of International Marketing, Logistics, and Customer Care @
Steven Alexander Education
- Carnegie Mellon University - Tepper School of Business
MBA/MSIA (Operations, Information Systems Management, Marketing)
1997-1999 - The Wharton School
BS/BA in Economics (Finance, Decision Sciences, Political Science)
1989-1993 - Radford High
Steven Alexander Skills
- Call Centers
- Contact Center Architecture
- Contact Center Consulting
- Leadership
- Contact Center Optimization
- Analytics
- CRM
- E-commerce
- Contact Center Management
- Contact Center Strategy
- Strategy
- Program Management
- Start-ups
- Executive Management
- Business Strategy
- Integration
- Technology Roadmapping
- Information Technology
- Digital Strategy
- Customer Service
- Roadmap Creation
- Operations Management
- Customer Experience
- Project Management
- Product Management
- Product Development
- Marketing Strategy
- Intelligent Call Routing
- Process Improvement
- Analysis
- Healthcare
- Web Applications
- Market Development
- Financial Analysis
- Contract Negotiation
- Financial Services
- Positioning
- Information Architecture
- Customer Retention
- Preparing Business Cases
- Strategic Roadmaps
- Pre-press Operations
- Information Systems
- Conservazione Ottica Sostitutiva
- Strategic Planning
- Management
- E Commerce
- Start Ups
- Data Management
- Outsourcing
- Business Process Improvement
- Data Quality
- Pre Press Operations
- Businnes Process Outsourcing
- Microsoft Excel
- Archiviazione Fisica
- Credit Collection
- Business Process Ottimization
- Gestione Elettronico Documentale
- Conservazione a Norma
- Gestione Del Credito
Steven Alexander Summary
- Steven Alexander, based in California, United States, is currently a Vice President, Enterprise Contact Center Strategy and Operations at Stanford Health Care. Steven Alexander brings experience from previous roles at Xand Technology Partners LLC, Shutterfly, Inc, Expedia and JPMorgan Chase & Co.. Steven Alexander holds a 1997 - 1999 MBA/MSIA in Operations, Information Systems Management, Marketing @ Carnegie Mellon University - Tepper School of Business. With a robust skill set that includes Call Centers, Contact Center Architecture, Contact Center Consulting, Leadership, Contact Center Optimization and more. Steven Alexander has 3 emails and 4 mobile phone numbers on RocketReach.
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