Steve Treanor Email
Director of Onboarding EMEA
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Steve Treanor Location
- Edinburgh, GB
Steve Treanor Work
- Director of Onboarding EMEA @ InMoment/PG Fortsa (May 2025 - Present)
- Good Customer Outcomes and Insight Manager - Customer Testing Lead, Consumer Duty Programme @ (November 2023 - April 2025)
- Global NPS Design Lead @ (May 2023 - October 2023)
- Senior Manager - Voice of the Partner @ (March 2023 - May 2023)
- Research Operations and Insight Lead and Head of Research Operations (interim) @ (February 2019 - February 2023)
- Digital Experience Manager - Commercial Lead (Secondment) @ (April 2021 - November 2021)
- Senior Customer Intelligence Manager @ (February 2017 - February 2019)
- Customer Experience Insight Manager @ (February 2015 - January 2017)
- Senior Customer Experience Analyst @ (October 2013 - January 2015)
- Senior Research Executive @ (January 2007 - October 2013)
- Research Assistant @ (September 2004 - August 2005)
Steve Treanor Education
- University of Stirling
Master of Science (MSc) (with distinction) (Applied Social Research)
2005-2006 - University of Stirling
Bachelor of Arts (B.A.) (First Class) (Marketing and Sociology)
2000-2004
Steve Treanor Skills
- Analysis
- Cognitive Interviewing
- Conducting Interviews
- Consumer Insight
- Customer Experience
- Customer Experience Management
- Customer Insight
- Data Analysis
- Enterprise Feedback Management
- Focus Groups
- Housing Issues
- Interviews
- Leadership
- Management
- Market Research
- Marketing Research
- Net Promoter Score
- Online Research
- Project Delivery
- Project Management
- Qualitative & Quantitative Research Methodologies
- Qualitative Data
- Qualitative Research
- Quantitative Research
- Questionnaire Design
- Questionnaires
- SPSS
- Social Research
- Stakeholder Management
- Strategy
- Survey Design
- Voice of the Customer
- consumer duty
- Qualitative and Quantitative Research Methodologies
Steve Treanor Summary
- Steve Treanor, based in Edinburgh, GB, is currently a Director of Onboarding EMEA at InMoment/PG Fortsa. Steve Treanor brings experience from previous roles at NatWest Group, HSBC and Expedia Group. Steve Treanor holds a 2005 - 2006 Master of Science (MSc) (with distinction) in Applied Social Research @ University of Stirling. With a robust skill set that includes Analysis, Cognitive Interviewing, Conducting Interviews, Consumer Insight, Customer Experience and more.
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