Steve Springer Email & Phone Number
Product Owner, Self Service @ Smarsh
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Steve Springer Location
- Vancouver, BC, CA
Steve Springer Work
- 2023 - now Product Owner, Self Service @
- 2023 - now President @ NW2142 Strata Corporation
- 2019 - 2023 Senior Manager, Online Experience @
- 2015 - 2019 Manager, Online Support @
- 2014 - 2014 Knowledge Engineer @
- 2010 - 2014 Customer Experience Specialist @
- 2007 - 2010 Operations Specialist @
- 2005 - 2007 Technical Writer @
- now Content Editor @
- 2003 - 2004 Customer Support Analyst @
- 2001 - 2003 Help Desk Administrator @ PCSupport.com / Voyus, Inc.
- 2001 - 2001 Technical Support Analyst @ PCSupport.com
- 1995 - 2000 Manager @ Music World
Steve Springer Education
- British Columbia Institute of Technology
Associate's degree (Technical Writing)
2007 - 2007 - British Columbia Institute of Technology
Certificate (Technical Support Professional)
2000 - 2000
Steve Springer Skills
- Knowledge Management
- Business Analysis
- Knowledge Base
- Online Support
- Online Help
- KCS
- Web 2.0
- Social Media
- Business Intelligence
- Performance Metrics
- Balanced Scorecard
- Product Support
- Integration
- Lead Generation
- User Experience
- Databases
- CRM
- Business Process
- Team Leadership
- Analytics
- Crystal Reports
- Net Promoter Score
- Technical Training
- Technical Support
- Sage CRM
- Content Management
- Software Documentation
- Customer Experience
- Strategy
- Customer Support
- Technical Writing
- WebEx
- Technical Documentation
- Call Centers
- Social Media Marketing
- Microsoft Word
- Marketing
Steve Springer Summary
- Steve Springer, based in Vancouver, BC, CA, is currently a Product Owner, Self Service at Smarsh. Steve Springer brings experience from previous roles at NW2142 Strata Corporation and Sage. Steve Springer holds a 2007 - 2007 Associate's degree in Technical Writing @ British Columbia Institute of Technology. With a robust skill set that includes Knowledge Management, Business Analysis, Knowledge Base, Online Support, Online Help and more. Steve Springer has 2 emails on RocketReach.
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