Steve Springer Email & Phone Number
Product Owner, Self Service @ Smarsh
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Steve Springer Location
- Vancouver, BC, CA
Steve Springer Work
- Product Owner, Self Service @ (September 2023 - Present)
- President @ NW2142 Strata Corporation (October 2023 - Present)
- Senior Manager, Online Experience @ (January 2019 - September 2023)
- Manager, Online Support @ (January 2015 - January 2019)
- Knowledge Engineer @ (January 2014 - December 2014)
- Customer Experience Specialist @ (October 2010 - January 2014)
- Content Editor @
- Operations Specialist @ (January 2007 - January 2010)
- Technical Writer @ (January 2005 - January 2007)
- Content Editor @ (January 2002 - January 2005)
- Customer Support Analyst @ (January 2003 - January 2004)
- Help Desk Administrator @ PCSupport.com / Voyus, Inc. (November 2001 - July 2003)
- Technical Support Analyst @ PCSupport.com (January 2001 - November 2001)
- Manager @ Music World (January 1995 - January 2000)
Steve Springer Education
- British Columbia Institute of Technology
Associate's degree (Technical Writing)
2007-2007 - British Columbia Institute of Technology
Certificate (Technical Support Professional)
2000-2000
Steve Springer Skills
- Knowledge Management
- Business Analysis
- Knowledge Base
- Online Support
- Online Help
- KCS
- Web 2.0
- Social Media
- Business Intelligence
- Performance Metrics
- Balanced Scorecard
- Product Support
- Integration
- Lead Generation
- User Experience
- Databases
- CRM
- Business Process
- Team Leadership
- Analytics
- Crystal Reports
- Net Promoter Score
- Technical Training
- Technical Support
- Sage CRM
- Content Management
- Software Documentation
- Customer Experience
- Strategy
- Customer Support
- Technical Writing
- WebEx
- Technical Documentation
- Call Centers
- Social Media Marketing
- Microsoft Word
- Marketing
Steve Springer Summary
- Steve Springer, based in Vancouver, BC, CA, is currently a Product Owner, Self Service at Smarsh. Steve Springer brings experience from previous roles at NW2142 Strata Corporation and Sage. Steve Springer holds a 2007 - 2007 Associate's degree in Technical Writing @ British Columbia Institute of Technology. With a robust skill set that includes Knowledge Management, Business Analysis, Knowledge Base, Online Support, Online Help and more. Steve Springer has 2 emails on RocketReach.
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