Vice President, Contact Center Operations @ (July 2019 - October 2021)
Director, Operations @ (October 2017 - July 2019)
Director, Operations @ (July 2005 - May 2017)
Manager, Client Services @ (May 2003 - June 2005)
Steve Ryan Education
Fort Hays State University
Bachelor's Degree
Steve Ryan Skills
Analytical Skills
Analytics
Business Process Outsourcing (BPO)
Call Center Development
Call Centers
Capacity Planning
Change Management
Client Services
Contact Center Operations
Contact Centers
Cross Functional Team Building
Customer Relationship Management (CRM)
Employee Relations
Ergonomics
Forecasting
Incentive Programs
Leadership
Leadership Development Coaching
Management
Microsoft Excel
Microsoft Office
Operations Management
Operations Process Improvement
Organizational Development
Performance Management
Process Improvement
Process Optimization
Project Management
Quality Assurance
Recruiting
Reporting & Analysis
SOP Development
Statistical Reporting
Strategic Planning
Team Building
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Workforce Management
Steve Ryan Summary
Steve Ryan, based in Atlanta, GA, US, is currently a Director, Enterprise Engagement Solutions at Curant Health. Steve Ryan brings experience from previous roles at Verida, Inc., Wipro Limited, One Call and Connect America. Steve Ryan holds a Bachelor's Degree @ Fort Hays State University. With a robust skill set that includes Analytical Skills, Analytics, Business Process Outsourcing (BPO), Call Center Development, Call Centers and more. Steve Ryan has 1 emails and 1 mobile phone numbers on RocketReach.
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