Steve Ross Email & Phone Number
Director of Customer Support @ The Cold Life
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Steve Ross Location
- Philadelphia, PA, US
Steve Ross Work
- 2025 - now Director of Customer Support @
- 2021 - 2025 Director of Operational Excellence @
- 2021 - 2023 Member Of The Board Of Advisors @
- 2019 - 2021 Vice President Operations @
- 2016 - 2019 Director of US Customer Service @
- 2014 - 2019 Founder and Owner @
- 2011 - 2014 Executive Director, Reservations and Guest Care @
- 2010 - 2011 Operations Manager, Customer Care @
- 2008 - 2010 Planning Manager @
- 2007 - 2008 Specialized Services Manager @
- 2005 - 2007 Team Leader (Supervisor and Shift Manager) @
- 2003 - 2005 Customer Care Representative @
- 1999 - 2003 Telemarketing Representative and Customer Service Representative @
Steve Ross Education
- Seton Hall University
Customer Experience Certificate (Customer Experience)
2021 - 2021 - Disney Institute
(Disney's Approach to Business Excellence)
2020 - 2020 - Yale University
Certificate of Completion (The Science of Well-Being)
2020 - 2020 - Disney Institute
Certification of Completion (Leadership Excellence)
2020 - 2020 - Atlantic Cape Community College
Certifications (Hospitality)
2005 - 2009
Steve Ross Skills
- Customer Experience
- Leadership
- Employee Relations
- Customer Satisfaction
- Hiring
- Forecasting
- Strategic Planning
- Revenue Analysis
- Operations Management
- P&L Management
- Event Management
- Hospitality Management
- Gaming Industry
- Project Planning
- Call Centers
- Account Management
- Inventory Management
- Budgeting
- Program Management
- Customer Relations
- Team Building
- Customer Service
- Problem Solving
- Planning
- Coaching
- Mentoring
- Team Leadership
- Microsoft Office
- Team Management
- Budgets
- Hospitality Industry
- Social Networking
- Hotels
- Process Scheduler
- Hospitality
- Resorts
- Management
- Casino
- Process Improvement
- Front Office
- Sales
- Teamwork
- Food & Beverage
- Interviews
- Restaurants
- Training
- Employee Training
- Hotel Management
- Supervisory Skills
- VIP
- Food and Beverage
- Microsoft Excel
- Marketing
- Writing
- Software Selection
- iGaming
- Pre Opening
- Call Control
- Gambling
- Dun and Bradstreet Reports
- Translations
- Copiers
- Casino Marketing
- Wordpro
- Spanish
- Accounting
- Experian Reporting
- English
- Online Gambling
- Business Management
- Research
- Public Records
- Wfo
- Fraud Investigations
- Property Taxes
- Event Planning
- Strong Written and Verbal Communicacion
- Promotions
- Quality Assurance
- Online Gaming
- Gaming
- Poker
- Casino Gaming
- Fax
- Lotus 123
- IBM iSeries
- AS400
- Staffing Models
- Excel
- Special Events
- IVR
- Skiptracing
- Social Media Marketing
- Internet Access
Steve Ross Summary
- Steve Ross, based in Philadelphia, PA, US, is currently a Director of Customer Support at The Cold Life. Steve Ross brings experience from previous roles at Bally's Interactive, Seton Hall University, Bet.Works and SG Digital (Division of Scientific Games Corporation). Steve Ross holds a 2021 - 2021 Customer Experience Certificate in Customer Experience @ Seton Hall University. With a robust skill set that includes Customer Experience, Leadership, Employee Relations, Customer Satisfaction, Hiring and more. Steve Ross has 3 emails and 2 mobile phone numbers on RocketReach.
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