Steve Pennypacker Email & Phone Number
Entrepreneur Mentor @ The Immigrant Learning Center, Inc
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Steve Pennypacker Location
- Melrose, MA, US
Steve Pennypacker Work
- Entrepreneur Mentor @ (March 2026 - Present)
- Franchise Owner and President @ Red Fox Services (Junkluggers franchise) (February 2021 - December 2025)
- Co-Founder and Chief Operating Officer @ (August 2012 - March 2021)
- Assistant Director, Customer Support @ (November 2010 - January 2012)
- Product Manager and Customer Support Manager @ Vlingo (May 2007 - January 2010)
- Technical Partner Manager | Senior Product Manager @ Nuance Communications (originally SpeechWorks / ScanSoft) (September 2002 - April 2007)
- Sr. Program Manager | Director of Product Development @ Ask Jeeves (originally DirectHit) (April 2000 - May 2002)
Steve Pennypacker Education
- Babson College
MBA
- Union College
Bachelor of Science - BS (Computer Science and Applied Math)
Steve Pennypacker Skills
- Enterprise Software
- SaaS
- Mobile Applications
- Vendor Management
- Cloud Computing
- Program Management
- Scalability
- Product Management
- Data Analysis
- Call Center
- Pre-sales
- Customer Relations
- Customer Satisfaction
- Entrepreneurship
- Crisis Management
- Cross-functional Team Leadership
- Customer Service
- Management
- Partner Management
- Client Services
- Leadership
- Problem Solving
- Speech Recognition
- Consumer Software
- Product Support
- Knowledge Base
- Small Business Financial Management
- Customer-focused Service
- White Papers
- Persistence
- Accountability
- Business Operations
- Business Ownership
- Business Process Improvement
- Business Systems Analysis
- Change Management
- Channel Partners
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Service Management
- Customer Service Operations
- Employee Training
- Escalations Management
- Financial Management
- Franchise Management
- Hiring
- Hiring Practices
- Human Resources (HR)
- Incentive Programs
- KPI Reporting
- Key Performance Indicators
- Operations Management
- P&L Management
- Partner Relationship Management
- People Management
- Performance Management
- Process Improvement Projects
- Research Skills
- Revenue & Profit Growth
- Service Operations
- Small Business
- Staff Retention
- Strategy
- Technical Services
- Resellers
- Growth Management
- IVR
- Mobile Software
- Online Backup
- CRM software
- Switches
- RightNow
- Cisco Call Manager
Steve Pennypacker Summary
- Steve Pennypacker, based in Melrose, MA, US, is currently a Entrepreneur Mentor at The Immigrant Learning Center, Inc. Steve Pennypacker brings experience from previous roles at Red Fox Services (Junkluggers franchise), Prettyology, Carbonite and Vlingo. Steve Pennypacker holds a MBA @ Babson College. With a robust skill set that includes Enterprise Software, SaaS, Mobile Applications, Vendor Management, Cloud Computing and more. Steve Pennypacker has 1 emails and 3 mobile phone numbers on RocketReach.
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