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Steve Owen Location
Birmingham, GB
Steve Owen Work
2026 -now Head of Operational Performance and Channel Optimisation @
2024 -now Head of Customer Services and Operations Performance and Resource Optimisation @
2021 -2024 Global Director | Head of Operations Planning and Headcount @
2024 -now Head of Resource Planning and Performance @
2017 -2021 Head of Performance Analytics and Planning @
2014 -2017 Head of Branch Planning @
2012 -2014 Senior Resource Planning Manager @
2008 -2012 Branch Market Leader @
2008 -2012 Branch Manager and Market Leader @
2006 -2008 Personal Banker @
2005 -2006 Cashier @
Steve Owen Education
The Chartered Banker Institute
Chartered Banker Diploma (Banking)
2023
Cranfield School of Management
Master of Science - MS (Retail and Digital Banking)
2021-2023
The University of Sheffield
Bachelor of Laws (LLB) (Law)
2001-2004
Steve Owen Skills
Retail Banking
Customer Service
Engaging People
Team Leadership
Problem Solving
Strategic Planning
Change Management
Coaching
Performance Improvement
Stakeholder Management
Stakeholder Engagement
Performance Management
Customer Experience
Relationship Management
PowerPoint
Strategy
Credit
Steve Owen Summary
Steve Owen, based in Birmingham, GB, is currently a Head of Operational Performance and Channel Optimisation at Nationwide Building Society. Steve Owen brings experience from previous roles at Virgin Money and HSBC. Steve Owen holds a Chartered Banker Diploma in Banking @ The Chartered Banker Institute. With a robust skill set that includes Retail Banking, Customer Service, Engaging People, Team Leadership, Problem Solving and more. Steve Owen has 2 emails on RocketReach.
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