Steve Mattos Email
Technical Services Manager @ First Technology
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Steve Mattos Location
- London, England, GB
Steve Mattos Work
- Technical Services Manager @ (April 2025 - Present)
- Service Project Manager @ (April 2025 - Present)
- Support Director @ (January 2022 - April 2025)
- Information Technology Service Desk Manager @ (February 2020 - January 2022)
- Service Desk Manager @ (January 2020 - January 2022)
- Network Support 3rd Line Engineer @ (July 2017 - January 2020)
- Network Support 2nd Line Engineer @ (February 2013 - May 2017)
- Network Engineer @ ICE (Intercontinental Exchange) (January 2013 - January 2017)
- Network Team Lead @ (October 2009 - February 2013)
- Network Operations Center Engineer @ (August 2002 - October 2009)
- Network Engineer @ NYSE (New York Stock Exchange) (January 2002 - January 2013)
- Network Operations Center Engineer @ (February 2002 - August 2002)
Steve Mattos Education
- Southfields School 1987-1992
- Lewisham College
Juniper JNCIA-ER JN0-341
- South Field
High School Diploma
- South Thames College
BTEC National Business Communications
- Westminster College (PA)
Cisco Academy Program
Steve Mattos Skills
- 2nd Line IT Support
- 3rd Line Support
- Border Gateway Protocol (BGP)
- Business Communications
- Business Operations
- Business Transformation Planning
- Capability Planning
- Change Management
- Cisco IOS
- Cisco Routers
- Cisco Systems Products
- Client Onboarding
- Contact Centers
- Continuous Improvement
- Cost Management
- Critical Incident Response
- Cross-functional Collaborations
- Customer Relationship Management (CRM)
- Customer Reporting
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Delivery Management
- Escalations Management
- Fortinet
- Global Service Management
- ICE
- IT Compliance
- IT Service Delivery
- ITIL
- ITIL Certified
- Incident Management
- Innovation Management
- Juniper JNCIA
- Juniper Networks Products
- Key Performance Indicators
- Leadership
- Managing Global Operations
- Multiprotocol Label Switching (MPLS)
- Network Engineering
- Network Support
- Network Switches
- Networking
- Office 365
- Open Shortest Path First (OSPF)
- Routing
- Server Migration
- Service Delivery
- Service Delivery Management
- Service Desk
- Service Desk Management
- Service Matters
- Service-Level Agreements (SLA)
- Software Audits
- Staff Development
- Stakeholder Engagement
- Strategic Roadmaps
- Team Building
- Team Leadership
- Technical Support
- Web Experience
- Windows 11
- Workflow Optimization
Steve Mattos Summary
- Steve Mattos, based in London, England, GB, is currently a Technical Services Manager at First Technology. Steve Mattos brings experience from previous roles at First Technology, CloudCoCo Plc and IDE Group. Steve Mattos holds a 1987 - 1992 Southfields School. With a robust skill set that includes 2nd Line IT Support, 3rd Line Support, Border Gateway Protocol (BGP), Business Communications, Business Operations and more. Steve Mattos has 1 emails on RocketReach.
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