Steve Lilly Email & Phone Number
Director, Listener Care @ SiriusXM
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Steve Lilly Location
- Brighton, ON, CA
Steve Lilly Work
- Director, Listener Care @ (November 2021 - Present)
- Director, Program Management @ (November 2016 - November 2021)
- Director, Ops Performance Analytics @ Convergys (May 2014 - November 2016)
- Director, Quality Reporting and Analytics @ Stream Global Services (November 2009 - May 2014)
- Training Program Manager @ Stream Global Services (February 2009 - November 2009)
- Site Training Manager @ Stream Global Services (September 2007 - February 2009)
- Site Training Coordinator @ Stream Global Services (January 2007 - September 2007)
- Quality Data Analyst @ Stream Global Services (November 2005 - January 2007)
Steve Lilly Education
- McMaster University
Steve Lilly Skills
- BPO
- Business Analysis
- Business Process Improvement
- Business Process Outsourcing (BPO)
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Data Analysis
- Inbound Marketing
- Leadership
- Management
- Offshoring
- Operations Management
- Outsourcing
- Performance Improvement
- Performance Management
- Process Improvement
- Program Management
- Project Management
- Quality Assurance
- Quality Management
- Service Delivery
- Six Sigma
- Team Leadership
- Team Management
- Training
- Troubleshooting
- Vendor Management
- Workforce Management
Steve Lilly Summary
- Steve Lilly, based in Brighton, ON, CA, is currently a Director, Listener Care at SiriusXM. Steve Lilly brings experience from previous roles at Concentrix, Convergys and Stream Global Services. Steve Lilly holds a McMaster University. With a robust skill set that includes BPO, Business Analysis, Business Process Improvement, Business Process Outsourcing (BPO), CRM and more. Steve Lilly has 2 emails on RocketReach.
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