Steve James Email & Phone Number

Head of CX and Optimisation @ Lapwing

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Steve James Location

Worcester, GB

Steve James Work

2026 - now Head of CX and Optimisation @ Lapwing
2026 - now Owner @ NorthStar Experience Ltd
2025 - 2026 Co-Director of Global Customer Support and IT - UK Based @ REP Fitness UK & Europe

2021 - 2025 Director Of Customer Service @ VoCoVo
2011 - 2020 Head Of Customer Services - Amazon Subsidiaries @ Amazon
2010 - 2011 Head Of Customer Services @ Vax Ltd
2009 - 2010 Operational Development @ NHS Direct
2009 - 2009 Customer Services Development Manager @ AXA
2007 - 2009 Head Of Contact Centres @ Connect
2003 - 2007 Client Delivery Manager @ Sitel Group
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Steve James Education

Cauldon College
(Customer Service Management)

Steve James Skills

Change Management
CRM software
Help Desk Management

Net Promoter Score
Customer Experience
Diagnostics
Social Media
PRINCE 2 (foundation)
Lean Sigma
MS Project

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Steve James Summary

Steve James, based in Worcester, GB, is currently a Head of CX and Optimisation at Lapwing UK. Ltd. Steve James brings experience from previous roles at NorthStar Experience Ltd, REP Fitness UK & Europe, VoCoVo and Amazon. Steve James holds a Cauldon College. With a robust skill set that includes Change Management, CRM software, Help Desk Management, Net Promoter Score, Customer Experience and more. Steve James has 2 emails on RocketReach.

Steve James Emails

Found 2 emails

Steve James Phone Numbers

Found 1 phone numbers

+44 330 026 XXXX

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Top Lapwing Employees

Steve James

Head of CX and Optimisation at Lapwing

Worcester, GB
2
- googlemail.com
- hotmail.com
1
- +44 330 026 XXXX
Sam Ball

Purchasing Manager at Lapwing

Pershore, GB
1
- lapwinguk.com
2
- +44 7848 45XXXX
- +44 1386 55XXXX
Graham Carlin

Interim Head of Operations at Lapwing

United Kingdom
1
- lapwinguk.com
Eliza Bonecka

Group Marketing Manager at Lapwing

None
2
- lapwinguk.com
- gmail.com
2
- +44 844 273 XXXX
- +1 753-034-XXXX
Myron Ball

Sales Director at Lapwing

Worcester, Worcestershire, United Kingdom
1
- lapwinguk.com
3
- +44 1386 55XXXX
- +44 7848 45XXXX
- +44 138XXXX
Samuel Dainton

NetSuite Admin and Developer at Lapwing

Sheffield, GB
1
- lapwinguk.com
James May

Sales Account Manager at Lapwing

England, United Kingdom
1
- lapwinguk.com
2
- +44 1386 55XXXX
- +44 7903 79XXXX
James Ball

Sales Consultant at Lapwing

England, United Kingdom
1
- lapwinguk.com
Charlton Ball

Area Sales Manager at Lapwing

Hereford, GB
2
- lapwinguk.com
- gmail.com
Benjamin Turner

Graduate buyer at Lapwing

None
1
- lapwinguk.com

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