Steve James Email & Phone Number
Head of CX and Optimisation @ Lapwing
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Steve James Location
- Worcester, GB
Steve James Work
- 2026 -now Head of CX and Optimisation @
- 2026 -now Owner @
- 2025 -2026 Co-Director of Global Customer Support and IT - UK Based @
- 2021 -2025 Director Of Customer Service @
- 2011 -2020 Head Of Customer Services - Amazon Subsidiaries @
- 2010 -2011 Head Of Customer Services @
- 2009 -2010 Operational Development @ NHS Direct
- 2009 -2009 Customer Services Development Manager @
- 2007 -2009 Head Of Contact Centres @
- 2003 -2007 Client Delivery Manager @
- 2002 -2003 Contact Centre Manager @ KNXUS
- 2000 -2002 New Product Development and Customer Experience Analysis @
- 1996 -1999 Customer Service Manager @ Phones 4u
Steve James Education
- Cauldon College
(Customer Service Management)
Steve James Skills
- Change Management
- CRM software
- Help Desk Management
- Net Promoter Score
- Customer Experience
- Diagnostics
- Social Media
- PRINCE 2 (foundation)
- Lean Sigma
- MS Project
- Workforce Management
- Workforce Planning
- Consultancy
- MS Office Suite
- Web Applications
- Web Analytics
- Google Analytics
- NVQ Retail Management
- BPO
- Contract Management
- Customer Satisfaction
- Customer Engagement
- Channel Management
- Procurement
- CRM
- Six Sigma
- Team Leadership
- Cloud Computing
- Operations Management
- Team Management
- Team Building
- Business Process Improvement
- Contact Centers
- Management
- Leadership
- Training
- Business Development
- Program Management
- Recruiting
- Business Process
- Outsourcing
- Call Centers
- B2B
- Service Delivery
- Microsoft Office
- Strategy
- Performance Management
- Account Management
- Customer Service
- Coaching
- Strategic Planning
- Prince 2 Foundation
- Prince 2
Steve James Summary
- Steve James, based in Worcester, GB, is currently a Head of CX and Optimisation at Lapwing UK. Ltd. Steve James brings experience from previous roles at NorthStar Experience Ltd, REP Fitness UK & Europe, VoCoVo and Amazon. Steve James holds a Cauldon College. With a robust skill set that includes Change Management, CRM software, Help Desk Management, Net Promoter Score, Customer Experience and more. Steve James has 2 emails on RocketReach.
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