Steve James Email & Phone Number
Head of CX and Optimisation @ Lapwing
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Steve James Location
- Worcester, GB
Steve James Work
- Head of CX and Optimisation @ (May 2026 - Present)
- Owner @ (May 2026 - Present)
- Co-Director of Global Customer Support and IT - UK Based @ (August 2025 - April 2026)
- Director Of Customer Service @ (September 2021 - May 2025)
- Head Of Customer Services - Amazon Subsidiaries @ (August 2011 - February 2020)
- Head Of Customer Services @ (March 2010 - August 2011)
- Operational Development @ NHS Direct (December 2009 - February 2010)
- Customer Services Development Manager @ (May 2009 - December 2009)
- Head Of Contact Centres @ (February 2007 - January 2009)
- Client Delivery Manager @ (November 2003 - February 2007)
- Contact Centre Manager @ KNXUS (July 2002 - September 2003)
- New Product Development and Customer Experience Analysis @ (January 2000 - July 2002)
- Customer Service Manager @ Phones 4u (January 1996 - January 1999)
Steve James Education
- Cauldon College
Customer Service Management
Steve James Skills
- Account Management
- B2B
- BPO
- Business Development
- Business Process
- Business Process Improvement
- CRM
- CRM software
- Call Centers
- Change Management
- Channel Management
- Cloud Computing
- Coaching
- Consultancy
- Contact Centers
- Contract Management
- Customer Engagement
- Customer Experience
- Customer Satisfaction
- Customer Service
- Diagnostics
- Google Analytics
- Help Desk Management
- Information Technology
- Leadership
- Lean Sigma
- MS Office Suite
- MS Project
- Management
- Microsoft Office
- NVQ Retail Management
- Net Promoter Score
- Operations Management
- Outsourcing
- PRINCE 2 (foundation)
- Performance Management
- Procurement
- Program Management
- Project Management
- Recruiting
- Service Delivery
- Six Sigma
- Social Media
- Strategy
- Team Building
- Team Leadership
- Team Management
- Training
- Web Analytics
- Web Applications
- Workforce Management
- Workforce Planning
- Strategic Planning
- Prince 2 Foundation
- Prince 2
Steve James Summary
- Steve James, based in Worcester, GB, is currently a Head of CX and Optimisation at Lapwing UK. Ltd. Steve James brings experience from previous roles at NorthStar Experience Ltd, REP Fitness UK & Europe, VoCoVo and Amazon. Steve James holds a Customer Service Management @ Cauldon College. With a robust skill set that includes Account Management, B2B, BPO, Business Development, Business Process and more. Steve James has 2 emails on RocketReach.
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