Steve Jackman Email
Head of Performance - Customer Financial Assistance @ Lloyds Banking Group
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Steve Jackman Location
- Hove, GB
Steve Jackman Work
- Head of Performance - Customer Financial Assistance @ (January 2024 - Present)
- Head of Operational Support, Root Cause Analysis and Control Design - Customer Financial Assistance @ (November 2022 - December 2023)
- Head of Root Cause Analysis, Customer Financial Assistance @ (January 2020 - October 2022)
- Executive Assistant to Retail and Community Banking Risk Director @ (October 2017 - December 2019)
- Senior Manager, Monitoring and Verification, Retail Business Risk @ (December 2016 - October 2017)
- Senior Manager Customer Treatment @ (April 2012 - December 2016)
- Customer Experience Senior Manager - Telephone Banking @ (July 2009 - April 2012)
- Head of Contact Centre @ (June 2005 - April 2010)
- Senior Manager Inbound Telephony @ Goldfish bank Plc (June 2005 - August 2006)
- Director Business Implementation @ (June 2004 - June 2005)
- Site Director @ (October 2003 - May 2004)
- Client Solutions Director @ (March 2002 - September 2003)
- Programme Director @ (January 2001 - March 2002)
- Training and Quality Manager @ (August 1999 - December 2000)
- Telebusiness Consultant @ Calcom Group (January 1998 - August 1999)
- Principal Trainer and Co-ordinator @ (February 1995 - December 1997)
- Administrator @ (July 1994 - January 1995)
- Customer Service Advisor @ (August 1989 - July 1994)
Steve Jackman Education
- Garth Hill School 1985-1989
Steve Jackman Skills
- Customer Experience
- Stakeholder Management
- Contact Centers
- Outsourcing
- Business Transformation
- Call Center
- Call Centers
- Retail Banking
- Risk Management
- Employee Engagement
- CRM
- Credit Cards
- Training
- Strategy
- Project Delivery
- Relationship Management
- Coaching
- Leadership
- Banking
- Financial Risk
- Process Improvement
- Financial Services
- Team Management
- Change Management
- Business Process Improvement
- Business Development
- Business Analysis
- Treatment
- Lloyds
Steve Jackman Summary
- Steve Jackman, based in Hove, GB, is currently a Head of Performance - Customer Financial Assistance at Lloyds Banking Group. Steve Jackman brings experience from previous roles at Lloyds Banking Group. Steve Jackman holds a 1985 - 1989 Garth Hill School. With a robust skill set that includes Customer Experience, Stakeholder Management, Contact Centers, Outsourcing, Business Transformation and more. Steve Jackman has 1 emails on RocketReach.
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