Steve Jackman Email
Head of Performance - Customer Financial Assistance @ Lloyds Banking Group
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Steve Jackman Location
- Hove, GB
Steve Jackman Work
- 2024 - now Head of Performance - Customer Financial Assistance @
- 2022 - 2023 Head of Operational Support, Root Cause Analysis and Control Design - Customer Financial Assistance @
- 2020 - 2022 Head of Root Cause Analysis, Customer Financial Assistance @
- 2017 - 2019 Executive Assistant to Retail and Community Banking Risk Director @
- 2016 - 2017 Senior Manager, Monitoring and Verification, Retail Business Risk @
- 2012 - 2016 Senior Manager Customer Treatment @
- 2009 - 2012 Customer Experience Senior Manager - Telephone Banking @
- 2005 - 2010 Head of Contact Centre @
- 2005 - 2006 Senior Manager Inbound Telephony @ Goldfish bank Plc
- 2004 - 2005 Director Business Implementation @
- 2003 - 2004 Site Director @
- 2002 - 2003 Client Solutions Director @
- 2001 - 2002 Programme Director @
- 1999 - 2000 Training and Quality Manager @
- 1998 - 1999 Telebusiness Consultant @ Calcom Group
- 1995 - 1997 Principal Trainer and Co-ordinator @
- 1994 - 1995 Administrator @
- 1989 - 1994 Customer Service Advisor @
Steve Jackman Education
- Garth Hill School 1985 - 1989
Steve Jackman Skills
- Customer Experience
- Stakeholder Management
- Contact Centers
- Outsourcing
- Business Transformation
- Call Center
- Call Centers
- Retail Banking
- Risk Management
- Employee Engagement
- CRM
- Credit Cards
- Training
- Strategy
- Project Delivery
- Relationship Management
- Coaching
- Leadership
- Banking
- Financial Risk
- Process Improvement
- Financial Services
- Team Management
- Change Management
- Business Process Improvement
- Business Development
- Business Analysis
- Treatment
- Lloyds
Steve Jackman Summary
- Steve Jackman, based in Hove, GB, is currently a Head of Performance - Customer Financial Assistance at Lloyds Banking Group. Steve Jackman brings experience from previous roles at Lloyds Banking Group. Steve Jackman holds a 1985 - 1989 Garth Hill School. With a robust skill set that includes Customer Experience, Stakeholder Management, Contact Centers, Outsourcing, Business Transformation and more. Steve Jackman has 1 emails on RocketReach.
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Top Lloyds Banking Group Employees
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Amit Thawani
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