Steve Hernandez Email
Department Supervisor @ The Home Depot
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Steve Hernandez Location
- Round Rock, TX, US
Steve Hernandez Work
- 2020 -now Department Supervisor @
- 2022 -2023 Account Coordinator @
- 2021 -2022 Business Office Manager @
- 2016 -2020 Client Services Manager @
- 2015 -2016 Floor Manager and Operations @
- 2013 -2015 CS Supervisor @
- 2011 -2013 Contact Center Supervisor @
- 2010 -2011 Quality Assurance Assistant @
Steve Hernandez Education
- Howard College
Associate of Arts - AA (Business Administration and Management, General)
2005-2008
Steve Hernandez Skills
- Microsoft Excel
- Account Management
- Salesforce.com
- Risk Management
- Contact Centers
- Customer Experience
- Team Leadership
- Workforce Management
- Call Centers
- Customer Satisfaction
- Technical Support
- Service Delivery
- Outsourcing
- Customer Retention
- Vendor Management
- Call Center
- BPO
- Business Process
- Telecommunications
- Service-Level Agreements (SLA)
- IT Service Management
- Quality Assurance
- Client Services
- Customer Service Management
- Organization Skills
- Contact Center Management
- Contact Center Operations
- Call Center Development
- ACD
- eWFM
- Call center start-up
- Call Monitoring
- IVR
- Business Operations
- Call Quality
- Customer Service Training
- CSAT
- Product Training
- Net Promoter Score
- Contact Center Technology
- Call Center Administration
- Customer Service Operations
- Project Management
- Microsoft Office
- Leadership
- IEX
- Inbound Marketing
- Avaya
- COPC
- IEX Total View
- Avaya Technologies
Steve Hernandez Summary
- Steve Hernandez, based in Round Rock, TX, US, is currently a Department Supervisor at The Home Depot. Steve Hernandez brings experience from previous roles at Marsh, Compassus, ContactWorks and Hoot Call. Steve Hernandez holds a 2005 - 2008 Associate of Arts - AA in Business Administration and Management, General @ Howard College. With a robust skill set that includes Microsoft Excel, Account Management, Salesforce.com, Risk Management, Contact Centers and more. Steve Hernandez has 3 emails on RocketReach.
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