Associate of Arts - AA (Business Administration and Management, General)
2005-2008
Steve Hernandez Skills
Microsoft Excel
Account Management
Salesforce.com
Risk Management
Contact Centers
Customer Experience
Team Leadership
Workforce Management
Call Centers
Customer Satisfaction
Technical Support
Service Delivery
Outsourcing
Customer Retention
Vendor Management
Call Center
BPO
Business Process
Telecommunications
Service-Level Agreements (SLA)
IT Service Management
Quality Assurance
Client Services
Customer Service Management
Organization Skills
Contact Center Management
Contact Center Operations
Call Center Development
ACD
eWFM
Call center start-up
Call Monitoring
IVR
Business Operations
Call Quality
Customer Service Training
CSAT
Product Training
Net Promoter Score
Contact Center Technology
Call Center Administration
Customer Service Operations
Project Management
Microsoft Office
Leadership
IEX
Inbound Marketing
Avaya
COPC
IEX Total View
Avaya Technologies
Steve Hernandez Summary
Steve Hernandez, based in Round Rock, TX, US, is currently a Department Supervisor at The Home Depot. Steve Hernandez brings experience from previous roles at Marsh, Compassus, ContactWorks and Hoot Call. Steve Hernandez holds a 2005 - 2008 Associate of Arts - AA in Business Administration and Management, General @ Howard College. With a robust skill set that includes Microsoft Excel, Account Management, Salesforce.com, Risk Management, Contact Centers and more. Steve Hernandez has 4 emails on RocketReach.
Get contact details of over 700M profiles across 60M companies - all with industry-leading accuracy. Sales and Recruiter users, try out our Email Finder Extension.
Use our AI-Powered Email Finder
Find business and personal emails and mobile phone numbers with exclusive coverage across niche job titles, industries, and more for unparalleled targeting. Also available via our Contact Data API.