Steve Hernandez Email
Department Supervisor @ The Home Depot
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Steve Hernandez Location
- Round Rock, TX, US
Steve Hernandez Work
- Department Supervisor @ (April 2020 - Present)
- Account Coordinator @ (June 2022 - July 2023)
- Business Office Manager @ (February 2021 - April 2022)
- Client Services Manager @ (June 2016 - October 2020)
- Floor Manager and Operations @ (August 2015 - May 2016)
- CS Supervisor @ (August 2013 - August 2015)
- Contact Center Supervisor @ (August 2011 - August 2013)
- Quality Assurance Assistant @ (August 2010 - August 2011)
Steve Hernandez Education
- Howard College
Associate of Arts - AA (Business Administration and Management, General)
2005-2008
Steve Hernandez Skills
- Microsoft Excel
- Account Management
- Salesforce.com
- Risk Management
- Contact Centers
- Customer Experience
- Team Leadership
- Workforce Management
- Call Centers
- Customer Satisfaction
- Technical Support
- Service Delivery
- Outsourcing
- Customer Retention
- Vendor Management
- Call Center
- BPO
- Business Process
- Telecommunications
- Service-Level Agreements (SLA)
- IT Service Management
- Quality Assurance
- Client Services
- Customer Service Management
- Organization Skills
- Contact Center Management
- Contact Center Operations
- Call Center Development
- ACD
- eWFM
- Call center start-up
- Call Monitoring
- IVR
- Business Operations
- Call Quality
- Customer Service Training
- CSAT
- Product Training
- Net Promoter Score
- Contact Center Technology
- Call Center Administration
- Customer Service Operations
- Project Management
- Microsoft Office
- Leadership
- IEX
- Inbound Marketing
- Avaya
- COPC
- IEX Total View
- Avaya Technologies
Steve Hernandez Summary
- Steve Hernandez, based in Round Rock, TX, US, is currently a Department Supervisor at The Home Depot. Steve Hernandez brings experience from previous roles at Marsh, Compassus, ContactWorks and Hoot Call. Steve Hernandez holds a 2005 - 2008 Associate of Arts - AA in Business Administration and Management, General @ Howard College. With a robust skill set that includes Microsoft Excel, Account Management, Salesforce.com, Risk Management, Contact Centers and more. Steve Hernandez has 4 emails on RocketReach.
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