Vice President, Customer Success @ (October 2016 - September 2017)
Director, Platinum, NCR Elite, Customer Retention and New Customer Operations @ (August 2015 - October 2016)
Director, Customer Support @ (January 2013 - August 2015)
Director, Central Installations @ (June 2012 - January 2013)
Director, Workforce Management @ (October 2011 - June 2012)
Director of Recovery @ (July 2010 - September 2011)
Sr Manager, Collections and Recovery @ (November 2007 - July 2010)
Manager, Transaction Risk Operations @ (October 2006 - November 2007)
Supervisor, Credit and Risk Management @ (March 2001 - October 2006)
Steve Henry Education
Wilmington University
Bachelor of Science (B.S.) (Education)
Steve Henry Skills
Third-Party Vendor Management
Contract Negotiation
Scalability
Quality Assurance
Leadership Development
Operations Management
Client Relations
Customer Success
Customer Experience Management
Performance Management
Organizational Culture
Customer Satisfaction
Change Management
Call Centers
Credit
Risk Management
Forecasting
Call Center
Accounts Receivable
Process Improvement
Invoicing
Credit Cards
Training
Coaching
Management
Financial Risk
Vendor Management
Payments
Sales
Internal Audit
Analysis
Payment Card Processing
Debit Cards
Leadership
Contact Centers
Business Process Improvement
Strategy
Customer Service
Microsoft Word
Steve Henry Summary
Steve Henry, based in Alpharetta, GA, US, is currently a SVP, Operations, Consumer Payments at REPAY - Realtime Electronic Payments. Steve Henry brings experience from previous roles at Charlie, Greenlight Financial Technology, Inc., Parkmobile, LLC and Worldpay. Steve Henry holds a Bachelor of Science (B.S.) in Education @ Wilmington University. With a robust skill set that includes Third-Party Vendor Management, Contract Negotiation, Scalability, Quality Assurance, Leadership Development and more. Steve Henry has 3 emails and 1 mobile phone numbers on RocketReach.
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