Steve Heffron Email & Phone Number
President of NA Sales and SVP Tech Managed Services @ Teknowledge Corporation
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Steve Heffron Location
- Texas, United States
Steve Heffron Work
- 2024 -now President of NA Sales and SVP Tech Managed Services @ TeKnowledge
- 2020 -2024 Chief Executive Officer @
- 2019 -2020 GM, WW Operations - Customer Service and Support @
- 2014 -2019 SVP, Global CA Support @
- 2013 -2014 SVP, Operations @ Convergys
- 2011 -2013 SVP, Global Operations Services @ Convergys
- 2010 -2011 Vice President, Global Sales Solutions and Support @ Convergys
- 2007 -2010 Vice President - Operations @ Convergys
- 2006 -2007 Vice President of Resource Planning and Management @ Convergys
- 2000 -2006 Vice President of Operations @
- 1998 -2000 Director - Workforce Management @
- 1995 -1998 Operations Manager @
Steve Heffron Education
- Massachusetts Institute of Technology
Executive Certificate in Management and Leadership
2017-2018 - The University of Kansas
BS (Business Administration and Management)
Steve Heffron Skills
- Contact Centers
- P&L Management
- Change Management
- Vendor Management
- CRM
- BPO
- Forecasting
- Customer Experience
- Business Process Improvement
- Operations Management
- Start-ups
- Workforce Management
- Performance Management
- Call Centers
- Customer Relationship Management (CRM)
- Call Center
- Process Improvement
- Leadership
- Outsourcing
- Customer Satisfaction
Steve Heffron Summary
- Steve Heffron, based in Texas, United States, is currently a President of NA Sales and SVP Tech Managed Services at TeKnowledge. Steve Heffron brings experience from previous roles at Tek Experts, Microsoft, CA Technologies and Convergys. Steve Heffron holds a 2017 - 2018 Executive Certificate in Management and Leadership @ Massachusetts Institute of Technology. With a robust skill set that includes Contact Centers, P&L Management, Change Management, Vendor Management, CRM and more. Steve Heffron has 2 emails and 4 mobile phone numbers on RocketReach.
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