Steve Heffron Email & Phone Number
President of NA Sales and SVP Tech Managed Services @ Teknowledge Corporation
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Steve Heffron Location
- Texas, United States
Steve Heffron Work
- President of NA Sales and SVP Tech Managed Services @ TeKnowledge (November 2024 - Present)
- Chief Executive Officer @ (September 2020 - November 2024)
- GM, WW Operations - Customer Service and Support @ (June 2019 - September 2020)
- SVP, Global CA Support @ (January 2014 - January 2019)
- SVP, Operations @ Convergys (January 2013 - January 2014)
- SVP, Global Operations Services @ Convergys (January 2011 - January 2013)
- Vice President, Global Sales Solutions and Support @ Convergys (January 2010 - January 2011)
- Vice President - Operations @ Convergys (January 2007 - January 2010)
- Vice President of Resource Planning and Management @ Convergys (January 2006 - January 2007)
Steve Heffron Education
- Massachusetts Institute of Technology
Executive Certificate in Management and Leadership
2017-2018 - The University of Kansas
BS (Business Administration and Management)
Steve Heffron Skills
- Contact Centers
- P&L Management
- Change Management
- Vendor Management
- CRM
- BPO
- Forecasting
- Customer Experience
- Business Process Improvement
- Operations Management
- Start-ups
- Workforce Management
- Performance Management
- Call Centers
- Customer Relationship Management (CRM)
- Call Center
- Process Improvement
- Leadership
- Outsourcing
- Customer Satisfaction
- Analytical Skills
- Analytics
- Business Process Outsourcing (BPO)
- Business Strategy
- Business Transformation
- Capacity Planning
- Cross-functional Team Leadership
- Customer Retention
- Customer Service
- Customer Success
- Employee Engagement
- Enterprise Software
- Executive Management
- Offshoring
- Outsourcing Management
- P&L Management
- Sales
- Sales Operations
- Service Delivery
- Software as a Service (SaaS)
- Talent Management
- Technical Support
Steve Heffron Summary
- Steve Heffron, based in Texas, United States, is currently a President of NA Sales and SVP Tech Managed Services at TeKnowledge. Steve Heffron brings experience from previous roles at Tek Experts, Microsoft, CA Technologies and Convergys. Steve Heffron holds a 2017 - 2018 Executive Certificate in Management and Leadership @ Massachusetts Institute of Technology. With a robust skill set that includes Contact Centers, P&L Management, Change Management, Vendor Management, CRM and more. Steve Heffron has 2 emails and 4 mobile phone numbers on RocketReach.
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