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Steve Heath Location
Irvine, CA, US
Steve Heath Work
2021 -now Business Development Executive @
2019 -2021 Customer Success Manager @
2014 -2019 Senior IT Operations Manager @
2013 -2014 Head of IT Major Incident and Problem Management @
2011 -2013 Service Manager - Banking, Personal Loans and Credit Card Portfolio @
2002 -2011 Head of IT Service Delivery @
1997 -2002 IT Service Delivery Manager @
1997 -1999 IT Service Desk Manager @
Steve Heath Education
The London School of Economics and Political Science (LSE)
Executive MBA
2019-2020
Northumbria University
BA (Honours) (Government & Public Policy)
1988-1991
West Oxfordshire Technical College
(A Level Geography, Economics & Politics)
1985-1987
St Georges School - Hong Kong 1982-1985
Steve Heath Skills
Service Strategy & Design
Service Transition
Business Relationship Management
IT Service Management
Service Level Management
Leading Cross Functional Teams
Team leadership & Development
Service Design & Alignment with Business Strategy
Service Level Development
IT Strategy
Coaching for high performance
Service Oversight Reporting
Service\Process Mapping
Enterprise Risk Management
ITIL Certified
Performance Management
Coaching
Contract Negotiation
Continual Service Improvement
Team Leadership
Business Services
Business Strategy
Continuous Improvement
Cross-functional Team Leadership
Service Delivery
ITIL
Strategy
Program Management
Governance
Integration
Project Delivery
IT Management
Service Management
Service Desk
Change Management
Stakeholder Management
Project Management
Project Planning
Infrastructure
Business Transformation
IT Operations
Management
Outsourcing
Leadership
Service Improvement
Project Portfolio Management
PRINCE2
Information Technology
Operations Management
CRM
Team Leadership and Development
Internal Controls
Operational Risk Management
Reporting
External Audit
Human Resources
Banking
Managerial Finance
Procurement
Business Analysis
Risk Assessment
Cross Functional Team Leadership
General Insurance
Strategic Planning
Process Improvement
Financial Reporting
Business Process Improvement
IFRS
Financial Services
Financial Risk
Risk Management
Auditing
Service Strategy and Design
Operational Risk
Basel II
Assurance
Service Design and Alignment With Business Strategy
Retail Banking
Accounting
Sarbanes Oxley Act
Corporate Governance
Financial Audits
Audit
ISEB
IT Audit
Services
Problem Management
Internal Audit
Steve Heath Summary
Steve Heath, based in Irvine, CA, US, is currently a Business Development Executive at ePlus inc.. Steve Heath brings experience from previous roles at ePlus inc. and Nationwide Building Society. Steve Heath holds a 2019 - 2020 Executive MBA @ The London School of Economics and Political Science (LSE). With a robust skill set that includes Service Strategy & Design, Service Transition, Business Relationship Management, IT Service Management, Service Level Management and more. Steve Heath has 3 emails and 1 mobile phone numbers on RocketReach.
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