Steve Heard Email & Phone Number
Principal Account Escalation Manager @ ServiceNow
5 free lookup(s). No credit card required.
If you need more lookups,
subscriptions start at $34 USD/month.
Steve Heard Location
- Sydney, NSW, AU
Steve Heard Work
- Principal Account Escalation Manager @ (March 2026 - Present)
- Senior Account Escalation Manager @ (December 2020 - Present)
- Technical Support Manager @ (April 2016 - July 2019)
- Chief Technology Officer @ MSC Mobility (June 2012 - November 2015)
- Research and Engineering Manager @ MSC Mobility (September 2012 - March 2014)
- Engineer Team Lead @ MSC Mobility (April 2012 - September 2012)
Steve Heard Skills
- Amazon Web Services (AWS)
- Business Operations
- Change Management
- Cloud Computing
- Computer Hardware
- Computer Network Operations
- Computer Networking
- Cross-functional Team Leadership
- Customer Escalation Management
- Customer Experience
- Customer Follow-up
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Support
- Customer Surveys
- Enterprise Mobility
- Enterprise Software
- Escalation Process
- Escalation Resolution
- Escalations Management
- IT Service Management
- IT Strategy
- ITIL
- Infrastructure
- Leadership
- Managed Services
- Management
- Mobile Device Management
- Mobile Devices
- Mobile Technology
- Networking
- Pre-sales
- Professional Services
- Project Management
- Recruiting
- SaaS
- Self-confidence
- Single Sign-On (SSO)
- Solution Architecture
- Strategic Planning
- Strategy
- Team Building
- Team Development
- Team Leadership
- Team Management
- Team Mentoring
- Team Motivation
- Technical Support
- Vendor Management
- WAN Optimisation
Steve Heard Summary
- Steve Heard, based in Sydney, NSW, AU, is currently a Principal Account Escalation Manager at ServiceNow. Steve Heard brings experience from previous roles at ServiceNow, Riverbed Technology and MSC Mobility. With a robust skill set that includes Amazon Web Services (AWS), Business Operations, Change Management, Cloud Computing, Computer Hardware and more. Steve Heard has 3 emails and 2 mobile phone numbers on RocketReach.
Looking for a different Steve Heard?
Find contact details for 700 million professionals.
G2 Crowd Trusted
300K+ Plugin Users
© 2026 RocketReach.co