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Steve Harcourt Location
Reading, PA, US
Steve Harcourt Work
Senior Director of Product Support @ (April 2025 - Present)
Director of Product Support @ (November 2023 - April 2025)
Head of Client Services (including Service Desks, Change Enablement and Management + Service Transition) @ (May 2023 - October 2023)
Global Support Director @ (June 2021 - December 2022)
Senior Director, Support - EMEA and APAC @ (December 2020 - June 2021)
Director Support EMEA @ (December 2018 - November 2020)
Head of Engagement Management, EMEA and APAC @ (December 2015 - December 2018)
Technical Support Manager + Senior Consultant @ (September 2004 - December 2015)
Regional Technical Manager @ (September 2000 - September 2004)
Senior Systems Programmer @ (April 1998 - September 2000)
Steve Harcourt Education
Maidstone Grammar School for Boys
(Computer Science + Mathematics)
Steve Harcourt Skills
Cloud Computing
Disaster Recovery
Storage
Virtualization
Enterprise Software
Data Center
Pre-sales
VMware
SAN
Solution Architecture
Project Management
Enterprise Architecture
Business Continuity
Storage Area Networks
NAS
Storage Virtualization
Enterprise Storage
High Availability
Data Migration
EMC Storage
PRINCE2 Practitioner
UCaaS
Engagement Management
Professional Services
Scope Planning
Software as a Service (SaaS)
Unified Communications
Information Technology
Business Value Assessments
Illustrator
Business Value
Photoshop
Software As A Service Saas
Strategy
SQL
Pre Sales
Value Realization
Leadership
Solution Selling
Customer Relationship Management Crm
Consulting
Information Security
Salesforce.com
Financial Forecasting
Post Sales
Telecommunications
English
Team Management
Voice Over Ip Voip
Managed Services
Program Management
Cloud Applications
Change Management
Customer Service
Technical Support
PRINCE2
Interpersonal Skills
Customer Engagement
Management
Documentation
Coaching
Outsourcing
Startup
Problem Solving
Revenue Forecasting
Organization Skills
Software as a Service
Voice Over Ip
Customer Relationship Management
Steve Harcourt Summary
Steve Harcourt, based in Reading, PA, US, is currently a Senior Director of Product Support at SmartBear. Steve Harcourt brings experience from previous roles at SmartBear, Six Degrees, Pitcher and Fuze. Steve Harcourt holds a Maidstone Grammar School for Boys. With a robust skill set that includes Cloud Computing, Disaster Recovery, Storage, Virtualization, Enterprise Software and more. Steve Harcourt has 1 emails on RocketReach.
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