2014 -2016 Customer Service Representative @ Global Voyages Group
2013 -2014 Customer Account Executive @
2007 -2013 Ship Inventory Specialist @
2005 -2007 Tour Inventory Specialist @
2003 -2005 Reservations Lead @
1999 -2001 Credit Card Collections Agent @
1991 -1996 Server @ Red Lobster
Steve Cappa Education
The McConnell School
(Travel, Business)
1988-1989
Stadium High School
Diploma (Business)
1985-1988
Steve Cappa Skills
Written Communication
Relationship Development
Communication
Business
Microsoft Excel
Microsoft Outlook
English
Travel Arrangements
Attention to Detail
Vendor Relations
Travel Services
Interpersonal Skills
Bookings
Supervisory Skills
Reservations
Time Management
Teamwork
Phone Etiquette
Customer Loyalty
Contact Centers
Team Building
Team Leadership
Leadership
Tour Packages
Sales
Microsoft Office
Customer Service
Cruises
Tourism
Revenue Analysis
Hotels
Leisure
Hospitality
Hospitality Industry
Hospitality Management
Yield Management
Travel Management
Customer Satisfaction
Pre-opening
Front Office
Restaurants
Business Travel
Training
Vacation
Incentives
Tour Operators
Leisure Travel
Travel Planning
Food & Beverage
Steve Cappa Summary
Steve Cappa, based in Grand Island, FL, US, is currently a Senior Travel Consultant at Cruise Norway. Steve Cappa brings experience from previous roles at Hurtigruten Group, Cappa World Travel, Expedition Travel Advisor and Global Voyages Group. Steve Cappa holds a 1988 - 1989 The McConnell School. With a robust skill set that includes Written Communication, Relationship Development, Communication, Business, Microsoft Excel and more. Steve Cappa has 1 emails and 1 mobile phone numbers on RocketReach.
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