2022 -
now Director of Vendor Data Strategy and Analytics @
2017 -
2022 Vendor Management Consultant @
2014 -
2017 Director, 3rd Party Contact Centers @
2012 -
2014 Workforce Consultant @
2010 -
2011 Sr. Manager of Systems Strategy @
2006 -
2010 Sr. Manager of Workforce Managment @
1999 -
2006 Team Management @
Steve Burrow Education
Isenberg School of Management, UMass Amherst
Master of Business Administration - MBA (Business Analytics)
2018
-
2021
Baylor University
BA (Business Administration)
Steve Burrow Skills
Process Improvement
Performance Management
Management
Leadership
Strategy
Coaching
Customer Service
Call Centers
Vendor Management
Risk Management
Leadership Development
Strategic Planning
Project Management
Operations Management
Sales
Training
Visio
Forecasting
Program Management
Business Strategy
Business Analysis
Workforce Planning
Business Process
Change Management
Talent Acquisition
Human Resources
Recruiting
Microsoft Office
Workforce Management
Enterprise Software
Business Process Improvement
Employee Relations
CRM
IVR
Scheduling
Reporting & Analysis
Call Routing
Consulting
Performance
Reporting And Analysis
SAN
Contact Centers
Business Analytics
Systems Management
Problem Solving
Young Professionals
Steve Burrow Summary
Steve Burrow, based in Boston, MA, US, is currently a Director of Vendor Data Strategy and Analytics at Liberty Mutual Insurance. Steve Burrow brings experience from previous roles at USAA, Randstad and TD Ameritrade. Steve Burrow holds a 2018 - 2021 Master of Business Administration - MBA in Business Analytics @ Isenberg School of Management, UMass Amherst. With a robust skill set that includes Process Improvement, Performance Management, Management, Leadership, Strategy and more. Steve Burrow has 2 emails and 1 mobile phone numbers on RocketReach.
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