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Steve Burrow Location
Boston, MA, US
Steve Burrow Work
Director of Vendor Data Strategy and Analytics @ (December 2022 - Present)
Vendor Management Consultant @ (July 2017 - December 2022)
Director, 3rd Party Contact Centers @ (February 2014 - July 2017)
Workforce Consultant @ (February 2012 - January 2014)
Sr. Manager of Systems Strategy @ (April 2010 - October 2011)
Sr. Manager of Workforce Managment @ (January 2006 - April 2010)
Team Management @ (May 1999 - January 2006)
Steve Burrow Education
Isenberg School of Management, UMass Amherst
Master of Business Administration - MBA (Business Analytics)
2018-2021
Baylor University
BA (Business Administration)
Steve Burrow Skills
Analytics
Business Analysis
Business Process
Business Process Improvement
Business Strategy
CRM
Call Centers
Call Routing
Change Management
Coaching
Contact Centers
Customer Service
Employee Relations
Enterprise Software
Forecasting
Human Resources
IVR
Leadership
Leadership Development
Management
Microsoft Office
Operations Management
Performance Management
Process Improvement
Program Management
Project Management
Recruiting
Reporting & Analysis
Risk Management
Sales
Scheduling
Strategic Planning
Strategy
Talent Acquisition
Training
Vendor Management
Visio
Workforce Management
Workforce Planning
Consulting
Performance
Reporting And Analysis
SAN
Business Analytics
Systems Management
Problem Solving
Young Professionals
Steve Burrow Summary
Steve Burrow, based in Boston, MA, US, is currently a Director of Vendor Data Strategy and Analytics at Liberty Mutual Insurance. Steve Burrow brings experience from previous roles at USAA, Randstad and TD Ameritrade. Steve Burrow holds a 2018 - 2021 Master of Business Administration - MBA in Business Analytics @ Isenberg School of Management, UMass Amherst. With a robust skill set that includes Analytics, Business Analysis, Business Process, Business Process Improvement, Business Strategy and more. Steve Burrow has 2 emails and 2 mobile phone numbers on RocketReach.
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