Steve Barba Email & Phone Number
Senior Manager of Workforce Management @ Blue Cross Blue Shield of Arizona
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Steve Barba Location
- Queen Creek, AZ, US
Steve Barba Work
- 2023 -now Senior Manager of Workforce Management @
- 2022 -2023 Senior Manager Workforce Management @
- 2021 -2022 Manager of Workforce Management @
- 2019 -2021 Workforce Manager US and C COE @
- 2018 -2019 Command Center Manager @
- 2017 -2018 Senior REM Specialist @
- 2014 -2017 Workforce Operations Manager @
- 2012 -2014 Global WFM Analyst @ Orbitz Worldwide
- 2009 -2012 Operations Analyst @
- 2008 -2008 Quality Assurance Specialist @
- 2007 -2008 Operations Supervisor @ Carlson Wagonlit Travel
- 2004 -2006 Operations Analyst @
Steve Barba Education
- Grand Canyon University
Master of Business Administration - MBA (Business Administration and Management, General)
2024-2026 - University of Illinois Chicago
Bachelor of Business Administration - BBA (Business Administration and Management, General)
2021 - College of DuPage
Associate of Arts - AA (Business Administration and Management, General)
2018-2019
Steve Barba Skills
- Management
- Customer Service
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Networking
- Cisco Technologies
- VoIP
- SDLC
- Call Centers
- Call Center
- Avaya
- Switches
- Windows
- Leadership
- Strategic Planning
- Customer Experience
- Database Administration
- Training
- Vendor Management
- Team Building
- Social Networking
- Cisco Certified
- Team Leadership
- Call Center Development
- Service Delivery
- Workforce Management
- Operations Management
- CXone
- Teamwork
- Problem Solving
- Analytical Skills
- Communication
- Customer Satisfaction
- Supervisory Skills
- Customer Relationship Management (CRM)
- Demand Planning
- Maestro
- Zendesk
- Customer Retention
- Quality Assurance
- Quality Auditing
- Forecasting
- Contact Center Management
- Capacity Planning
- Tableau
- Pivot Tables
- SQL
- Project Management
- Change Management
- Process Improvement
Steve Barba Summary
- Steve Barba, based in Queen Creek, AZ, US, is currently a Senior Manager of Workforce Management at Blue Cross Blue Shield of Arizona. Steve Barba brings experience from previous roles at Silicon Valley Bank, Block, Uber and Vivid Seats LLC. Steve Barba holds a 2024 - 2026 Master of Business Administration - MBA in Business Administration and Management, General @ Grand Canyon University. With a robust skill set that includes Management, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Outlook and more. Steve Barba has 2 emails and 3 mobile phone numbers on RocketReach.
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