Steve Aman Email & Phone Number
Senior Director of Support @ Coursera
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Steve Aman Location
- Cupertino, CA, US
Steve Aman Work
- 2026 -now Senior Director of Support @
- 2020 -2022 Senior Manager, Customer Support @
- 2022 -2026 Director of Scaled Support @
- 2015 -2020 Director of Support Operations @
- 2015 -2015 Head of Operations @
- 2015 -2015 Director of Food Hub Operations @
- 2014 -2015 Senior Partner Manager @
- 2013 -2014 Senior Vendor Manager, Customer Service , North America @
- now Jul 2011 - Feb 2013 · 1 yr 8 mos @
- 2010 -2011 - Launched and managed five vendor contact center sites across the US and Canada - Negotiated contracts and created outsourcing structure and performance initiatives - Drove vendor customer dissatisfaction to be competitive with internal site @
- 2007 -2010 Regional Operations Manager, Northwest @
- now Dec 2004 - Jul 2007 · 2 yrs 8 mos @
- 1998 -2005 Fulfillment and Production Operations Manager @
Steve Aman Education
- Portland Community College
Associate of Arts - AA
- Washington State University
(Communication and Media Studies)
Steve Aman Skills
- Customer Satisfaction
- Vendor Management
- Leadership
- Customer Experience
- Call Centers
- Customer Service
- Training
- Outsourcing
- Operations Management
- Process Improvement
- Team Building
- Call Center
- Performance Management
- Coaching
- Team Leadership
- Metrics
- Strategy
- Continuous Improvement
- Performance Metrics
- Quality Assurance
- Inventory Management
- Mentoring
- Team Management
- Contract Negotiation
- Project Planning
- CRM
- Inventory Control
- Workforce Management
- Logistics
- Time Management
- Problem Solving
- Budgets
- Leadership Development
- Hiring
- Data Analysis
- Microstrategy
- Recruiting
- Customer Service Management
- Customer Service Operations
- Excel
- Streaming Media
- P&L Management
- Distribution Center Operations
- Warehouse Management
- Interviews
- Strategic Planning
- Scalability
- Cross-functional Team Leadership
- Microsoft Excel
- Management
- Cross Functional Team Leadership
- Product Development
- Sales
- Change Management
Steve Aman Summary
- Steve Aman, based in Cupertino, CA, US, is currently a Senior Director of Support at Coursera. Steve Aman brings experience from previous roles at Coursera, GoPro and Good Eggs. Steve Aman holds a Associate of Arts - AA @ Portland Community College. With a robust skill set that includes Customer Satisfaction, Vendor Management, Leadership, Customer Experience, Call Centers and more. Steve Aman has 4 emails and 3 mobile phone numbers on RocketReach.
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