2016 -
2018 Knowledge and Incident Management Process Manager @
2013 -
2015 Knowledge Engineer @
2011 -
2013 Global Service Desk Analyst @
Steve Aker Education
Brown College
Bachelor of Computer Science (B.S.) (Game and Interactive Media Design)
2006
-
2009
Steve Aker Skills
Knowledge Management
Process Optimization
Oracle Knowledge
Technical Support
Troubleshooting
Microsoft Office
Process Improvement
IT Service Management
HP Service Manager
Software Documentation
Customer Service
Active Directory
HTML
ITIL
Windows 7
Technical Writing
Windows Server
Hardware
Photoshop
Computer Hardware
Game Design
Business Process Improvement
Information Technology
Continuous Improvement
Process Management
Customer Experience
ITIL Process Implementation
ITIL Certified
Incident Management
Major Incident Management
Problem Management
Change Management
TeamDynamix
Employee Training
InQuira
Oracle Applications
Call Centers
Business Analysis
Microsoft Word
Management
Steve Aker Summary
Steve Aker, based in Saint Paul, MN, US, is currently a TeamDynamix Product Owner at University of Minnesota. Steve Aker brings experience from previous roles at University of Minnesota, SUPERVALU and Thomson Reuters. Steve Aker holds a 2006 - 2009 Bachelor of Computer Science (B.S.) in Game and Interactive Media Design @ Brown College. With a robust skill set that includes Knowledge Management, Process Optimization, Oracle Knowledge, Technical Support, Troubleshooting and more. Steve Aker has 4 emails and 1 mobile phone numbers on RocketReach.
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