Sterling & Selesnick Inc Information

We maintain the confidentiality of all client information. Accordingly, we do not share information about a client within or outside the client's organization, nor do we report on the content of a client's work or on the individual opinions or behavior of client organization members without their prior consent. Within the bounds of reasonable confidentiality, we share information with potential clients about any of our current workloads and ongoing assignments that could conceivably conflict with their interests. Avoidance of Conflicts of Interest. Prior to deciding whether to work with potential clients, we discuss openly and honestly any ongoing assignments, personal biases, prior knowledge of the organization, or other matters that the prospective client may perceive as preventing us from working effectively and objectively in their interests. We do this so that together we and the potential client can make an informed decision about proceeding, and to prevent any misunderstanding that could detract from either the client's or our own success or credibility. Once having undertaken an assignment, we refrain from using our work for the client organization to secure unfair or inappropriate privilege, gain or benefit. We check with current and recent clients before taking on any new assignment that might conceivably be adverse to their or the prospective client's interests. Respect, Safety, Equity and Trust. As we work with a client organization, we seek to have all relevant stakeholders represented and involved. Our goal is to demonstrate that we are individuals the client can rely upon to help solve their problems; be sensitive to their person and position; and honor their interests, perspectives and priorities. As we work with individuals and groups within the client organization, we strive to promote equitable relationships among the participants as well as between them and us, and to ensure that all participants have an opportunity to examine and share their thoughts and feelings. We use a variety of methods to enable the client organization to access the natural talents and relevant life experiences of each of its members. When working with a client, we use simple direct questions and statements to verify our understanding of the client's role and expectations for the project, to convey our own expectations for the project, to communicate how we view our role, and to establish an appropriate balance of responsibility between the client and ourselves for the results of the engagement. We are always mindful that any action we take is an intervention that may affect the interests and well-being of individuals, groups and the larger organization. We seek each stakeholder's conscious agreement and expressed comfort with any of our intervention processes as well as their genuine commitment to participate fully in them. We deliberately work in ways that credit the integrity and self-expression of others, designing interventions that respect different styles of interaction and the autonomy of each individual and group within the larger organization. We neither impose nor propose anything that risks the participants' welfare or dignity, the credibility of their work, or their freedom of choice. If an individual or a group decides to go in a direction other than that originally intended by them, their representatives or their sponsors within the client organization, our role is to help them move forward, reconciling as best we can their emergent direction with the original intent. Client Involvement in the Process. We involve client staff in as much of our work as their availability and their inclinations permit. We use each stage of a consulting assignment as an opportunity to engage client staff in the process, to create shared understanding with the client, to reduce resistance to change, to transfer relevant expertise to the client, and to build client commitment to the implementation of actionable solutions. In doing this, we give up some of our short-term freedom of action because it serves our longer-range goal of mobilizing informed and confident client action after we have left.