Sterling Kump Email & Phone Number
Head of Customer Experience @ Rain Retail Software
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Sterling Kump Location
- Salt Lake City, UT, US
Sterling Kump Work
- Head of Customer Experience @ (December 2023 - Present)
- Head of Customer Success @ (December 2021 - December 2023)
- Head of Client Experience and Operations @ (March 2019 - December 2021)
- Sr. Director of Fulfillment and Operations @ (March 2015 - March 2019)
- Director of Client Success @ (April 2013 - March 2015)
Sterling Kump Education
- Saint Leo University
Bachelors (Business Management)
2011 - Dixie State University
Associate's degree (Business Management)
2008
Sterling Kump Skills
- Account Executives
- Account Management
- Action Planning
- Advertising
- Analytical Skills
- Analytics
- Annual Planning
- Annual planning process
- Attention to Detail
- Build Strong Relationships
- Build process playbooks
- Business Development
- Business Strategy
- Change Management
- Churn Management
- Client Onboarding
- Collaborate cross-functionally
- Conversion Optimization
- Critical Thinking
- Cross-functional Team Leadership
- Customer Advocacy
- Customer Data
- Customer Engagement
- Customer Experience
- Customer Experience Design
- Customer Experience Management
- Customer Facing Roles
- Customer Interaction
- Customer Lifecycle Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Support
- Decision-Making
- Digital Marketing
- E-Commerce
- Email Marketing
- Embraces Change
- Executive Leadership
- Executive Team
- Flexibility to adapt to change
- Google Analytics
- Google Webmaster Tools
- Keyword Research
- Lead Generation
- Leadership
- Local Search
- Management
- Market Research
- Marketing
- Marketing Strategy
- Mentoring
- Net Promoter Score
- Online Advertising
- Online Marketing
- Online Marketing Analysis
- Online Reputation Management
- Operational Excellence
- Operational Improvement
- Operational Strategy
- Operations Management
- Optimize client relationship handoff process
- People Management
- Pre-Sales Support
- Presentations
- Problem Solving
- Product Adoption
- Product Service
- Project Management
- Public Speaking
- Recruiting
- Revenue Analysis
- SEO
- Sales
- Sales Management
- Sales Process
- Search Advertising
- Search Engine Marketing (SEM)
- Search Engine Optimization (SEO)
- Selling
- Simplification
- Social Media
- Software as a Service (SaaS)
- Stakeholder Management
- Strategic Leadership
- Strategic Thinking
- Team Leadership
- Technical Support
- Training
- Upselling
- Web Marketing
- growth-by-acquisition
- scaling organization
- E Commerce
- Mobile Marketing
- Blogging
- SEO copywriting
- Doing "Stuff"
- Search Engine Optimization Seo
- Copywriting
- MSN AdCenter
- Search Engine Optimization
Sterling Kump Summary
- Sterling Kump, based in Salt Lake City, UT, US, is currently a Head of Customer Experience at Rain Retail Software. Sterling Kump brings experience from previous roles at Atonom, Buy Box Experts, Online Image® and isolved Talent Acquisition (formerly ApplicantPro). Sterling Kump holds a Bachelors in Business Management @ Saint Leo University. With a robust skill set that includes Account Executives, Account Management, Action Planning, Advertising, Analytical Skills and more. Sterling Kump has 3 emails and 1 mobile phone numbers on RocketReach.
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