Sterling Black Email & Phone Number
Manager and Customer Experience Owner, Integrated Services Group @ Ford Motor Company
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Sterling Black Location
- Detroit, MI, US
Sterling Black Work
- Manager and Customer Experience Owner, Integrated Services Group @ (February 2024 - Present)
- CX Operations Manager for Ford US @ (January 2020 - February 2024)
- Ford and Lincoln Roadside Assistance Operations Manager – CX @ (January 2018 - November 2019)
- Lincoln Brand Specialist @ (January 2017 - January 2018)
- Marketing Development Specialist, US Marketing and Sales @ (July 2016 - January 2017)
- FCSD Marketing Specialist @ (July 2015 - June 2016)
- Global Headcount Analyst for IT @ (July 2013 - July 2015)
- Pricing Analyst - Marketing, Sales and Service @ (July 2011 - July 2013)
- Distressed Supplier Analyst @ (May 2009 - July 2011)
- Various Financial Analyst Positions @ (May 2000 - May 2009)
Sterling Black Education
- University of Detroit Mercy 1997-1999
- Grambling State University 1989-1994
- Southfield High School 1985-1989
Sterling Black Skills
- Cross-functional Collaborations
- Supplier Management
- Strategic Partnerships
- Process Automation
- Cost Reduction
- Sales and Marketing
- Budgeting & Forecasting
- Financial Management
- Business Transformation
- Organizational Development
- Team Management
- Change Management
- Customer Loyalty
- Customer Service
- Customer Relationship Management (CRM)
- Project Management
- Team Building
- Analytical Skills
- Contract Negotiation
- Sales & Marketing
- Sales Tracking
- Revenue Generation
- E-Commerce
- Customer Experience
- Customer Retention
- Problem Solving
- Cross-functional Team Leadership
- Automotive
- Six Sigma
- Process Improvement
- Financial Analysis
- Forecasting
- Continuous Improvement
- Financial Reporting
- Manufacturing
- Financial Modeling
- Budgets
- Supply Chain Management
- Program Management
- Business Planning
- Strategic Planning
- Cost Accounting
- SAP
- Business Strategy
- Accounting
- Inventory Management
- Business Process Improvement
- Management
- Budgeting
- Leadership
- Auditing
- Strategy
- Customer Satisfaction
- Operations Management
- Sales Operations
- Marketing
- Marketing Strategy
- Negotiation
- Business Development
- Sales Management
- Finance
- Product Management
- Customer Service Management
- Sales
- Microsoft Office
Sterling Black Summary
- Sterling Black, based in Detroit, MI, US, is currently a Manager and Customer Experience Owner, Integrated Services Group at Ford Motor Company. Sterling Black brings experience from previous roles at Ford Motor Company. Sterling Black holds a 1997 - 1999 University of Detroit Mercy. With a robust skill set that includes Cross-functional Collaborations, Supplier Management, Strategic Partnerships, Process Automation, Cost Reduction and more. Sterling Black has 2 emails and 1 mobile phone numbers on RocketReach.
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