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Stephen Toal Location
Glasgow, GB
Stephen Toal Work
2014 -now Operational Support Manager @
2004 -2013 Resource Planning Manager @
1999 -2004 Continuous Improvement Analyst @ Absolute Quality Europe
Stephen Toal Education
University of Strathclyde
Bachelor of Arts (BA) (Italian and International Marketing)
1996-1999
Stephen Toal Skills
Microsoft Excel
Close Attention to Detail
Requirements Analysis
Resource Planning / WFM
Management
Workforce Management
Resource Management
Contact Center Operations
Contact Centers
Call Centers
BPO
Outsourcing
Service Delivery
Reporting & Analysis
Communication at all levels
Highly Reliable
Driven and committed
People Management
TUPE transfers
HR Policies and entitlements
Invoicing
SQL
VBA
Staff Supervision
Operational Planning
Workforce Planning
Project Resourcing
Forecasting
Internal Resourcing
Human Resources
Key Performance Indicators
Reporting And Analysis
Sales
Wfm
Process Improvement
Resource Planning
Project Management
Stephen Toal Summary
Stephen Toal, based in Glasgow, GB, is currently a Operational Support Manager at Kwik-Fit. Stephen Toal brings experience from previous roles at Serco and Absolute Quality Europe. Stephen Toal holds a 1996 - 1999 Bachelor of Arts (BA) in Italian and International Marketing @ University of Strathclyde. With a robust skill set that includes Microsoft Excel, Close Attention to Detail, Requirements Analysis, Resource Planning / WFM, Management and more. Stephen Toal has 1 emails on RocketReach.
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