Stephen Sundown Email & Phone Number
Director, ITSM Service Delivery @ Sumitomo Mitsui Banking Corporation
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Stephen Sundown Location
- Montclair, NJ, US
Stephen Sundown Work
- Director, ITSM Service Delivery @ (January 2025 - Present)
- Service Manager @ (September 2017 - February 2024)
- Program Manager | Process Engineer @ (May 2016 - September 2017)
- Program Manager | Enablement Lead @ (May 2016 - September 2017)
- Manager, Enterprise Service Management @ (July 2009 - December 2015)
Stephen Sundown Education
- servicenow conference
Certificate (ServiceNow Administration)
2015-2015 - Global Knowledge
ITIL Expert (Management Information Systems and Services)
2014-2014 - Global Knowledge
ITIL Intermediate Certification (Service Strategy, Service Design, Service Transition, Service Operations, Continual Service Improvem)
2011-2013 - LaGuardia Community College
Associate of Arts and Sciences (AAS) (Computer Science)
1988-1991 - ITIL professional training
- servicenow conference
Stephen Sundown Skills
- Process Management
- Operations Management
- Strategic Thinking
- Service Delivery Management
- IT Project & Program Management
- Cross-functional Team Leadership
- Governance, Risk Management, and Compliance (GRC)
- Negotiation
- Collaboration Solutions
- Business Relationship Management
- Customer Service Management
- Contract Negotiation
- Team Management
- Continuous Improvement
- Business Strategy
- Program Management
- Managed Services
- Project Delivery
- Product Management
- Agile Methodologies
- Partner Engagement
- Communication
- ITIL
- SDLC
- Management
- Vendor Management
- Leadership
- Process Improvement
- IT Strategy
- IT Management
- Change Management
- Service Delivery
- Networking
- ITIL Service Strategy
- ITIL v3 Foundations Certified
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operations
- ITIL Continual Service Improvement
- ITIL Expert
- Team Building
- Project Management
- IT Service Management
- CMDB
- ServiceNow
- Asset Management
- Service Catalog
- ITSM
- Disaster Recovery
- Integration
- Data Center
- Infrastructure
- Business Analysis
- Information Technology
- Strategy
- Governance
- Software Development Life Cycle (SDLC)
- Business Process Improvement
- Digital Transformation
- Organizational Change Management
- Organizational Leadership
- Software Development Life Cycle Sdlc
Stephen Sundown Summary
- Stephen Sundown, based in Montclair, NJ, US, is currently a Director, ITSM Service Delivery at Sumitomo Mitsui Banking Corporation – SMBC Group. Stephen Sundown brings experience from previous roles at Barclays Investment Bank, Verizon and Daiichi Sankyo. Stephen Sundown holds a 2015 - 2015 Certificate in ServiceNow Administration @ servicenow conference. With a robust skill set that includes Process Management, Operations Management, Strategic Thinking, Service Delivery Management, IT Project & Program Management and more. Stephen Sundown has 2 emails and 1 mobile phone numbers on RocketReach.
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