Manager of Customer Success @ (May 2020 - December 2021)
Senior Consultant @ (December 2019 - May 2020)
Customer Success Consultant @ (March 2017 - December 2019)
salesforce.com and Zendesk Administrator @ (March 2016 - October 2016)
salesforce.com and Zendesk Administrator @ (August 2014 - March 2016)
CRM Consultant @ Cloud Sherpas (October 2012 - March 2014)
Business Planning: salesforce.com Regional Champion @ (April 2011 - October 2012)
Business Development @ (October 2009 - April 2011)
Marketing Specialist @ (September 2007 - October 2009)
Stephen Roman Education
Universitat d'Alacant
(Marketing, Spanish Language)
2007-2007
University of North Florida
Bachelor Of Arts (Business Administration, Philosophy)
2002-2007
Stephen Roman Skills
Business Analysis
Business Development
Business Intelligence
Business Planning
Business Process
Business Process Improvement
Business Strategy
CRM
CRM software
Chatter
Cloud Computing
Consulting
Critical Thinking
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Customer Service
Customer Success
Database Admin
Database Management
Dropbox
Efficiency Improvement
Energy
Evernote
Google Apps
Google Docs
Green Belt
Manage Client Relationships
Microsoft Office
Negotiation
Net Promoter Score
Operational Efficiency
Performance Improvement
Performance Metrics
Process Development
Process Improvement
Process Simulation
Program Management
Project Management
Project Planning
Quality Management
Request for Quotation (RFQ)
SAP
SaaS
Sales
Sales Operations
Salesforce Training
Salesforce.com
Scrum
Six Sigma
Social Media
Social Networking
Software Implementation
Strategic Planning
Strategy
Zendesk
Customer Relationship Management Crm
Insurance
Community
Munich
Finance
Support Teams
Data Mapping
Business Administration
Adoption
APIs
Cross Functional Team Leadership
Database Triggers
Florida
Requirements Gathering
Zillow
Management
Enterprise Systems
Integration
Metrics
Allocations
Database Administration
Spanish
Opportunity Tracking
Public Speaking
Siemens
B2B
New Leads
Execution
Compilation
Customer Satisfaction
Business Services
Reports
Connecting
Training
Distributors
Surveying
Documentation
Reporting
Guides
Analysis
Custom Objects
Information Technology
Lean Business Processes
Moving
Configurations
Active
Macro
Visibility
Marketing
Customer Service Systems
Business Case
Philosophy
Project
Dashboard
Latin America
Business Process Mapping
Data Migration
Standardization
Spain
Responsibility
Internal Audit
Force.com
E Commerce
International
Art
Google Groups
Interfaces
Service Planning
Competitor Intelligence
Oracle
Content Filtering
Interest Rates
Semiconductors
Balanced Scorecard
Delivery
Mergers and Acquisitions
Architecture
Data Tracking
Databases
Customer Relationship Management
Stephen Roman Summary
Stephen Roman, based in Boulder, CO, US, is currently a Senior Salesforce Implementation Consultant at AgentSync. Stephen Roman brings experience from previous roles at Lone Wolf Real Estate Technologies and Propertybase. Stephen Roman holds a 2007 - 2007 Universitat d'Alacant. With a robust skill set that includes Business Analysis, Business Development, Business Intelligence, Business Planning, Business Process and more. Stephen Roman has 2 emails and 3 mobile phone numbers on RocketReach.
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