Stephen Rodriguez Email & Phone Number
CX Digital Transformation Advisor
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Stephen Rodriguez Location
- Austin, TX, US
Stephen Rodriguez Work
- 2026 -now CX Digital Transformation Advisor @ SRX Advisory - Independent Consultant
- 2024 -2026 Chief of Staff, Operations (COO) → Chief Digital Channel and Experience Officer @
- 2023 -2024 Customer Operations Executive (Consulting) @ CX Consulting
- 2021 -2023 Director, Customer Operations and CX — Jamaica Hub @
- 2017 -2021 Director, Customer Operations and CX — Trinidad Hub @
- 2015 -2017 Director Customer Care @
- 2003 -2015 Contact Center Director @
Stephen Rodriguez Education
- University of Bridgeport
Master of Business Administration (MBA) (Business Administration and Management, General)
2006-2008
Stephen Rodriguez Skills
- Multitasking
- Oral Communication
- Microsoft PowerPoint
- Team Culture
- Performance Metrics
- Onboarding
- Business Requirements
- Communication
- Customer Success
- Data-Driven Insights
- Budgeting
- Problem Solving
- Business Process
- Outsourcing
- Competitive Landscape
- Customer Relationship Management (CRM)
- Forecasting
- Complaint Management
- Customer Engagement
- Business Transformation
- Customer Experience Management
- P&L Management
- Contact Center Management
- Project Management
- Change Management
- Sales Operations
- Business Process Improvement
- Business Strategy
- Customer Loyalty
- Call Center
- Customer Satisfaction
- Microsoft Office
- Microsoft Excel
- Team Building
- Computer Hardware
- Troubleshooting
- Customer Experience
- Quality Assurance
- Process Improvement
- Customer Service
- Team Leadership
- Management
- Customer Retention
- Performance Management
- Cross-functional Team Leadership
- Training
- VoIP
- Contact Centers
- Microsoft Outlook
Stephen Rodriguez Summary
- Stephen Rodriguez, based in Austin, TX, US, is currently a CX Digital Transformation Advisor at SRX Advisory - Independent Consultant. Stephen Rodriguez brings experience from previous roles at Ncell, CX Consulting and Digicel Group. Stephen Rodriguez holds a 2006 - 2008 Master of Business Administration (MBA) in Business Administration and Management, General @ University of Bridgeport. With a robust skill set that includes Multitasking, Oral Communication, Microsoft PowerPoint, Team Culture, Performance Metrics and more. Stephen Rodriguez has 1 emails and 3 mobile phone numbers on RocketReach.
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