2022 -now Associate Director, IT Infrastructure Support @
2019 -2022 Senior Manager, Desktop and Infrastructure Support @
2017 -2019 Desktop Support Engineer @
2016 -2017 IT Officer @
2015 -2016 EA IT Live Operations Analyst @
2012 -2015 WWCE Global Real Time Analyst @
2012 -2012 Tier 3 support services @
2009 -2011 Sales and IT support @ PC World
Stephen Roche Education
South East Technological University
BSc in Multimedia Application Development (Multimedia Application Development)
2008-2012
Stephen Roche Skills
Networking
Technical Support
Customer Service
Microsoft Office
Customer Experience
Windows 7
Analysis
Windows
HTML
Call Centers
Sales
Computer Hardware
Troubleshooting
Team Building
Time Management
SEO
Active Directory
Salesforce.com Administration
Incident Management
Windows Desktop Administration
Microsoft Exchange
Office 365
JIRA
Workforce Management
IEX Total View
Help Desk Support
Service Desk
Service Level Management
Management
Team Management
Video Games
Stephen Roche Summary
Stephen Roche, based in Waterford, WD, IE, is currently a Associate Director, IT Infrastructure Support at Sun Life. Stephen Roche brings experience from previous roles at Sun Life, Respond! and Electronic Arts (EA). Stephen Roche holds a 2008 - 2012 BSc in Multimedia Application Development in Multimedia Application Development @ South East Technological University. With a robust skill set that includes Networking, Technical Support, Customer Service, Microsoft Office, Customer Experience and more. Stephen Roche has 2 emails on RocketReach.
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