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Stephen Philbin Location
Manchester, England, GB
Stephen Philbin Work
Owner @ Sun Lux Lounge Ltd (November 2023 - September 2026)
Contact Centre Director @ (May 2023 - Present)
Head of Contact Centre @ (May 2022 - May 2023)
Head Of BPO Operations @ (July 2020 - April 2022)
Head Of Service Delivery @ (November 2019 - July 2020)
Head of retention implementation @ (November 2018 - June 2019)
Head of Retention @ (October 2015 - November 2018)
Head Of Operations (outsourcing) @ (February 2014 - October 2015)
Contact centre manager @ Stream Global Services (December 2009 - January 2014)
Senior Team Manager @ Stream Global Services (January 2008 - December 2009)
Team Manager @ Stream Global Services (January 2007 - January 2008)
Call Centre Agent @ Stream Global Services (May 2005 - January 2007)
Hotel and Bar Manager @ Whitbread (January 1998 - April 2005)
Stephen Philbin Education
Trafford College
Stephen Philbin Skills
Call Centers
Contact Centers
Customer Experience
Service Delivery
Call Center Development
Inbound Marketing
Technical Support
Team Management
Performance Management
Process Improvement
Troubleshooting
Team Leadership
Training
Customer Satisfaction
Workforce Management
Management
Outsourcing
Offshoring
Operations
Vitality
Retention
Customer Relationship Management Crm
People Management
Account Management
Customer Retention
Call Center Administration
Business Analysis
Contact Center Management
Dialer Management
Telemarketing
Business Process Outsourcing Bpo
Call Center Architecture
Change Management
Contact Center Operations
Customer Support
Business Process Improvement
Customer Service Operations
Contact Center Strategy
CRM
Customer Relationship Management
Business Process Outsourcing
Stephen Philbin Summary
Stephen Philbin, based in Manchester, England, GB, is currently a Contact Centre Director at Retirement Solutions UK. Stephen Philbin brings experience from previous roles at Sun Lux Lounge Ltd, Retirement Solutions UK and Intelling Ltd. Stephen Philbin holds a Trafford College. With a robust skill set that includes Call Centers, Contact Centers, Customer Experience, Service Delivery, Call Center Development and more. Stephen Philbin has 1 emails on RocketReach.
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