2011 -now Director, DoD Reservation Center @ Navy Exchange Service Command
2009 -2011 Retention Supervisor @
2008 -2009 Sales Supervisor @ Comcast Corporation
2001 -2007 Director of Client Services @ TradeStation Securities, Inc
1993 -2001 Manager, Call Center Operations, Walt Disney World Resort Call Center @ WALT DISNEY WORLD RESORTS
1993 -2001 Senior Reservation Sales Manager @ WALT DISNEY ATTRACTIONS, LLC
Stephen Pepe Education
USF, Tampa
Master's of Science; Bachelor of Arts (Management; Leadership and Organizational Effectiveness; Theatre/Education)
1999-2001
Stephen Pepe Skills
Leadership
Customer Experience
Hiring
Team Building
Call Center
Sales
Avaya
Event Planning
Customer Retention
Sales Operations
Customer Satisfaction
Vendor Management
Team Leadership
Process Improvement
Strategy
Operations Management
Marketing
Supervisory Skills
Hospitality
Leadership Development
Cross Functional Team Leadership
Training
Time Management
Customer Service
Contract Negotiation
Project Planning
Budgets
Management
Coaching
Inventory Management
Call Centers
Recruiting
Selling
Stephen Pepe Summary
Stephen Pepe, based in Jacksonville, FL, US, is currently a Director, DoD Reservation Center at Navy Exchange Service Command. Stephen Pepe brings experience from previous roles at Comcast, Comcast Corporation, TradeStation Securities, Inc and WALT DISNEY WORLD RESORTS. Stephen Pepe holds a 1999 - 2001 Master's of Science; Bachelor of Arts in Management; Leadership and Organizational Effectiveness; Theatre/Education @ USF, Tampa. With a robust skill set that includes Leadership, Customer Experience, Hiring, Team Building, Call Center and more. Stephen Pepe has 1 emails and 2 mobile phone numbers on RocketReach.
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