Stephen Nicholas Email & Phone Number
Chief Executive Officer @ Rockford Investment Group Ltd
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Stephen Nicholas Location
- Bathgate, GB
Stephen Nicholas Work
- Chief Executive Officer @ (April 2024 - Present)
- Operations Director (Interim) @ A big four consultancy (December 2016 - Present)
- Operational Improvement Specialist @ (April 2016 - December 2016)
- Head of PPI Remediation @ (April 2015 - April 2016)
- Interim Head of FOS PPI Operations (initial 6 month contract) @ (October 2012 - April 2015)
- Senior Operations Manager @ (August 2011 - October 2012)
- Senior Vendor Manager @ (June 2009 - August 2011)
- Head of Deceased Services Operations @ (September 2008 - June 2009)
- Head of Contact Centres @ (March 2008 - September 2008)
- Operations Manager @ (October 2006 - March 2008)
- Operations Support Manager @ (August 2005 - October 2006)
- Resource Planning Manager @ (August 2003 - August 2005)
- Resource Planning Manager @ AXA SunLife (January 2002 - January 2003)
Stephen Nicholas Education
- Coleg Glan Hafren, Cardiff
Advanced (Level 3) GNVQ (Business & Finance)
- Radyr Comprehensive School, Cardiff
Stephen Nicholas Skills
- Back Office Operations
- Banking
- Business Continuity Planning
- Business Process
- Business Process Outsourcing (BPO)
- Business Strategy
- Business Transformation Programmes
- Call Centers
- Change Control
- Change Management
- Change Programmes
- Change Project Management
- Complaint Investigations
- Complaint Management
- Contact Center Management
- Contact Center Optimization
- Contact Center Strategy
- Continuous Improvement
- Continuous Process Improvement
- Core Banking
- Cross-functional Team Leadership
- Customer Experience
- Customer Relations
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Financial Services
- Insurance
- Leadership
- Management
- Mortgage Lending
- Offshore Operations
- Onshore Operations
- Operational Planning
- Operations Management
- Performance Management
- Process Improvement
- Professional Services
- Project Management
- Project Management Office (PMO)
- Regulatory Compliance
- Remediation
- Retail Banking
- Robotic Process Automation (RPA)
- Stakeholder Management
- Strategic Planning
- Strategy
- Team Leadership
- Vendor Management
- Public Speaking
- Training
- Cross Functional Team Leadership
- Project Planning
- Business Analysis
Stephen Nicholas Summary
- Stephen Nicholas, based in Bathgate, GB, is currently a Chief Executive Officer at Rockford Investment Group Ltd. Stephen Nicholas brings experience from previous roles at A big four consultancy, Clydesdale Bank and Barclays. Stephen Nicholas holds a Advanced (Level 3) GNVQ in Business & Finance @ Coleg Glan Hafren, Cardiff. With a robust skill set that includes Back Office Operations, Banking, Business Continuity Planning, Business Process, Business Process Outsourcing (BPO) and more. Stephen Nicholas has 2 emails and 2 mobile phone numbers on RocketReach.
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