Stephen Monks Email
Software Support Manager (Salesforce) @ Arcus Global
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Stephen Monks Location
- Cambridge, Cambridgeshire, United Kingdom
Stephen Monks Work
- 2012 -now Software Support Manager (Salesforce) @
- 2009 -2012 Telecoms Manager @
- 2002 -2009 IT and Service Delivery Manager @
- 1995 -2002 Autoglass Account and Application Support Manager @
- 1984 -1995 Operational and Technical Support @
Stephen Monks Education
- Framlingham College, Suffolk
(English, Archaeology)
1977-1982 - Brandeston Hall, Suffolk 1974-1977
Stephen Monks Skills
- Service Delivery
- ITIL
- IT Management
- IT Service Management
- SLA
- Negotiation
- Business Continuity
- Process Improvement
- Integration
- Managed Services
- Vendor Management
- IT Operations
- Service Improvement
- IT Strategy
- IT Outsourcing
- Incident Management
- Call Center
- Team Management
- Disaster Recovery
- Stakeholder Management
- Team Leadership
- Project Planning
- Business Analysis
- Service Desk
- Deployment
- Business Process Improvement
- Data Center
- Telecommunications
- Problem Solving
- Oracle Applications
- Salesforce.com
- C#
- PRINCE2
- Security
- Governance
- Management
- Strategy
- Technical Support
- Infrastructure
- Outsourcing
- Cisco Technologies
- Project Delivery
- VoIP
- System Deployment
- Service Management
- Data Migration
- Information Technology
- Cloud Computing
- Leadership
- Cisco Systems Products
- Agile and Waterfall Methodologies
- Software Development
- SQL
- Account Management
- Strategic Planning
- Customer Service
Stephen Monks Summary
- Stephen Monks, based in Cambridge, Cambridgeshire, United Kingdom, is currently a Software Support Manager (Salesforce) at Arcus Global. Stephen Monks brings experience from previous roles at Belron International Ltd, Laddaw Ltd, CSC and Cambridge Online Systems Ltd. Stephen Monks holds a 1977 - 1982 Framlingham College, Suffolk. With a robust skill set that includes Service Delivery, ITIL, IT Management, IT Service Management, SLA and more. Stephen Monks has 2 emails on RocketReach.
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