Stephen Mann Email & Phone Number
Head of Customer Success and Support @ ALIGNMT AI
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Stephen Mann Location
- California, United States
Stephen Mann Work
- Head of Customer Success and Support @ (July 2024 - Present)
- Vice President - Support @ (July 2022 - February 2024)
- Vice President Support @ (June 2018 - June 2022)
- Head Of Customer Support @ (October 2016 - February 2018)
- Head of Customer Happiness @ (January 2015 - February 2016)
- VP Customer Support @ (November 2013 - December 2014)
- Sr. Director of Support and GM Small Business @ (November 2012 - October 2013)
- Group Manager - Customer Care - Quicken | Mint.com @ (November 2009 - October 2012)
- Director of Customer Advocacy @ (August 2008 - October 2012)
- Manager, Technical Support Engineering and Customer Service @ (June 2004 - August 2008)
- Customer Care Sr. Specialist @ (December 1998 - November 2002)
- Business Development @ Enterprise Networking Systems (April 1997 - October 1998)
Stephen Mann Education
- Virginia Tech
Bachelor of Science
1989-1995 - Churchland High School
Stephen Mann Skills
- Change Management
- AI Chatbots
- U.S. Health Insurance Portability and Accountability Act (HIPAA)
- Chatbot Design
- Chatbots
- Conversational AI
- Scalability
- Customer Satisfaction
- SaaS
- Product Management
- Mobile Devices
- Analytics
- Cross-functional Team Leadership
- User Experience
- Customer Service
- Start-ups
- Technical Support
- Community Management
- Salesforce.com
- Web Applications
- Service Level Agreements
- Technical Writing
- JIRA
- Service Level Management
- Billing Systems
- Zendesk
- RightNow
- Rapid Growth
- Data Aggregation
- Pivotal Tracker
- Mobile
- Offshore Project Management
- Budget Oversight
- Get Satisfaction
- Github
- Leadership
- CRM
- Management
- Business Development
- Project Management
- Budgets
- Scrum
- Strategic Partnerships
- E-commerce
- Go-to-market Strategy
- Strategy
- Program Management
- Enterprise Software
- Vendor Management
- Integration
- Team Leadership
- People Management
- Customer Support
- Strategic Planning
- Business Process Improvement
- Support
- Water Treatment Equipment
- E Commerce
- Start Ups
- Engineering
- Municipal Water Treatment
- Cross Functional Team Leadership
- Waste Water Treatment
- Go to Market Strategy
- Microsoft Office
- Offshore Project
- Industrial Water Treatment
- Cross Functional Team
Stephen Mann Summary
- Stephen Mann, based in California, United States, is currently a Head of Customer Success and Support at ALIGNMT AI. Stephen Mann brings experience from previous roles at Octave, Carbon Health, Onward and Fountain Software. Stephen Mann holds a 1989 - 1995 Bachelor of Science @ Virginia Tech. With a robust skill set that includes Change Management, AI Chatbots, U.S. Health Insurance Portability and Accountability Act (HIPAA), Chatbot Design, Chatbots and more. Stephen Mann has 3 emails and 3 mobile phone numbers on RocketReach.
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Top ALIGNMT AI Employees
Stephen Mann
Head of Customer Success and Support
California, United States
Andreea Bodnari
CEO
New York, NY, US
James Lawrence
First Engineer
Boston, MA, US
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