Stephen Lam Email & Phone Number
Head of Customer Support @ Convera
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Stephen Lam Location
- Singapore
Stephen Lam Work
- 2018 -now Head of Customer Support @
- 2016 -2018 Customer Service Manager @
- 2012 -2016 Deputy Manager @
- 2010 -2012 Team Leader @
- 2009 -2010 Senior Customer Service Representative @
- 2008 -2009 Customer Service Representative @
- 2006 -2008 Customer Service Representative @
- 2004 -2004 Intern @
- 2003 -2003 Intern @
Stephen Lam Education
- Wine & Spirit Education Trust
WSET Level 2 Award in Wines
2024-2024 - The Whisky Ambassador Ltd
Whisky Ambassador
2024-2024 - Wine & Spirit Education Trust
WSET Level 1 Award in Wines
2023-2023 - COPC
Certified COPC Implementation Leader
2017-2017 - Southern Cross University
Master of Business Administration (M.B.A.) (Business Administration and Management, General)
2013-2015 - Ngee Ann Polytechnic
Diploma (Electronic and Computer Engineering)
2000-2004
Stephen Lam Skills
- BPO
- Contact Centers
- Customer Experience
- Call Centers
- Customer Service
- Workforce Management
- Service Delivery
- Inbound Marketing
- Outsourcing
- CRM
- Avaya
- Call Center
- Call Center Development
- Quality Assurance
- Telemarketing
- Performance Management
- Customer Satisfaction
- Team Leadership
- Leadership
- COPC
- Project Management
- Team Building
- Avaya Technologies
- System Deployment
- Information Systems Project Management
- Mobile Devices
- Computer Hardware
- Social Networking
- Social Media Marketing
- Knowledge Management
- Information Systems
- Industrial Research
- Entrepreneurship
- Global Business Management
- Human Resources
- Corporate Governance
- Marketing
- Team Management
- Management
- Training
- Operations Management
- Resources
- Coaching
- Transition Management
Stephen Lam Summary
- Stephen Lam, based in Singapore, is currently a Head of Customer Support at Convera. Stephen Lam brings experience from previous roles at Teledirect Telecommerce. Stephen Lam holds a 2024 - 2024 WSET Level 2 Award in Wines @ Wine & Spirit Education Trust. With a robust skill set that includes BPO, Contact Centers, Customer Experience, Call Centers, Customer Service and more. Stephen Lam has 1 emails and 1 mobile phone numbers on RocketReach.
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